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Best Call Center Software For SMB's

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MyOperators What is MyOperator? MyOperator is one of the best call center software for businesses of all size...

by MyOperator

(4 reviews )

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PRICE ON REQUEST

Features :

Choose your business number
Analyze your business’s call traffic
Connect your callers to the right agent
Notification Engine
CRM
Call Recording
Toll Free Number
Analytics and Reporting
Smart Call Tracking
Voicemail
Intercom Groups
Sticky agent
Data Export
SSL Security
API Integration
12 More

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Supported Platforms :

Deployment :

PRP Missed Call Service Call Center Software

PRP Missed Call Service About PRP Missed Call Service PRP Missed Call Service is an efficient missed call API and Alert s...

by PRP

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PRICE ON REQUEST

Features :

Lead Generation
Easy Integration
Campaigns
Reports
API Integration
Analyze
3 More

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Supported Platforms :

Deployment :

C-Zentrix CZ Bar CZ Bar is one of the best messaging collaboration software that can seamlessly integrate with variou...

by C-Zentrix

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PRICE ON REQUEST

Features :

Integration
Functionality
Call Manager

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Deployment :

Zeotel Toll Free Numbers Call Center Software

Zeotel Toll Free Numbers What is the Zeotel Toll Free number? Zeotel Toll Free is a free calling software and one of...

by Zeotel

(3 reviews )

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PRICE ON REQUEST

Features :

Photo Enhancement
Marketing Management
Dashboard
Development & Deployment
Toll Free Number
Lead IVR Feature
CRM
4 More

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Deployment :

Freshcaller What is Freshcaller? Freshcaller is a comprehensive call center solution, offering assistance to ...

by Freshworks

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Starting Price

₹1,399.00/month

Features :

Inbound Call Center
Number Porting
Basic Call Queues
Wait Queues
Voicemail
Warm Transfer
Call Recording
IVR Facility
Call Monitoring
Fully Custom reports
Call conferencing
SIP Connections
Holiday Routing
Advanced Call Metrics
Call Barging
Call Center Agent Statuses
Queue Callback
Omnichannel Routing
Service Level Monitoring
Speech Enabled IVR
Email, social, chat, phone channels
Agent Scripts
Email Bot & Chatbots
IP Whitelisting
Call Recording Opt-out
Agent Availability Report
Abandoned Call Metrics
Smart Answer Bot
Multilingual Support
26 More

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Supported Platforms :

Deployment :

IVR Guru What is IVR Guru? The IVR Guru is an IVR software that interacts with callers, gathers informatio...

by Deetya Soft

(2 reviews )

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PRICE ON REQUEST

Features :

Auto Lead Assigning
Leads Capture
Follow up
Client Searching
Reports
Maintain Client Profile
History Tracking
Lead IVR Feature
User Wise Dashboard Option
Working With Lead
Google Adwords Report
Download Recording
Call Recording
Agent Forwording
View Lead / Client History
12 More

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Supported Platforms :

Deployment :

CallFire What is CallFire? CallFire is an efficient call center solution for small and large business size...

by CallFire

(2 reviews )

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PRICE ON REQUEST

Features :

Voice Broadcast
Text Messaging
Smart Call Tracking
Interactive Voice Response
Text to Speech
Simplified XML authoring
Scheduling
Easy to Install, Simple to Manage
Caller ID
Inbound and Outbound Calls
Virtual Voice Mail Box
8 More

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Deployment :

CallRail software With CallRail track and manage Your Phone Leads with this amazing IVR application of call center sof...

by CallRail

(1 reviews )

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PRICE ON REQUEST

Features :

Phone Leads
Phone Call Conversions
Real Time Analytics
Integration
Powerful, Customizable Call Routing
Conversation Intelligence
3 More

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Deployment :

Mcube What is MCube? MCube is an automated lead generation software; it works to boost your sales...

by VMC Technologies

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PRICE ON REQUEST

Features :

CRM integration
Lead Management
Customisable Welcome Greeting
API Integration
Toll Free Number
Call Center Management
Outbound Reporting
Analytical Reports
Mobile App
Internal Call Transfer
Inbound Reporting
Voice & Data Integration
9 More

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Deployment :

Zeotel Virtual Receptionist Call Center Software

Zeotel Virtual Receptionist Zeotel’s virtual receptionist is a cloud call center software for IVR system which routes all...

by Zeotel

(3 reviews )

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PRICE ON REQUEST

Features :

Scalability and Performance
Robust Calling Capabilities
Dashboard
Deployment Management
1 More

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Deployment :

Digialya Virtual Receptionist Call Center Software

Digialya Virtual Receptionist Digialya Virtual Receptionist is one of the best messaging collaboration software that has been crea...

by Digialaya

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PRICE ON REQUEST

Features :

Analytics & Reporting
Call Recording
Voice Mail
Automatic Greetings
Dashboard
Call Forwarding
3 More

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Supported Platforms :

Deployment :

Digialaya Missed Call Call Center Software

Digialaya Missed Call Digialaya Missed Call is one of the best messaging collaboration software that comes with some advan...

by Digialaya

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PRICE ON REQUEST

Features :

Dashboard
CRM integration
Integration
Analytics & Reporting
Auto Reply
2 More

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Deployment :

Yocc What is YOCC? YOCC, which stands for Your Own Calls Centre, automates the contact center operatio...

by BigV Telecom

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PRICE ON REQUEST

Features :

Lead Management
Contact Management
Call Routing
Multiple Extension
Call Logs
Smart Call Tracking
Call Center Management
Analytical Reports
Contact History
6 More

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Deployment :

Call Finder What is Call Finder? Call Finder is one of the leading speech analytics solutions worldwide...

by CallFinder

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PRICE ON REQUEST

Features :

Call Management
Call Monitoring
Call Scoring
Analytics & Reporting
Automatic Transcription
2 More

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Supported Platforms :

Deployment :

Tollfreeforwarding What is Tollfreeforwarding? Tollfreeforwarding is a telecommunication software that gives global ...

by TollFreeForwarding.com

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PRICE ON REQUEST

Features :

Call Forwarding
IVR Facility
Time/Day Schedule
Call Recording
Real Time Reporting & Compliance
VoiceMail2MyEmail
Global Presence in 60 Seconds
4 More

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Supported Platforms :

Deployment :

GOautodial Call Centre Software

by GOautodial

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PRICE ON REQUEST

Features :

Call Management
Campaign Management
Compliance
Call Recording
Lead Management
Team Management
3 More

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Supported Platforms :

Deployment :

OrecX

by OrecX

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PRICE ON REQUEST

Features :

Call Center Management
Call Recording
Call Monitoring

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Supported Platforms :

Deployment :

MiCloud Connect

by Mitel Networks

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PRICE ON REQUEST

Features :

Add to Compare

Supported Platforms :

Deployment :

Elastix Call Centre Software

by Elastix

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PRICE ON REQUEST

Features :

Support Team
Easy Management
Audio / Video Conferencing

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Supported Platforms :

Deployment :

KOOKOO CloudAgent

by Ozonetel Systems

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PRICE ON REQUEST

Features :

CRM integration
Mobile App
Call Routing
Multiple Extension
Call Recording
Lead Management
Internal Call Transfer
Call Logs
Banquet and conference Management
IVR and Dial Groups
Customisable Welcome Greeting
API Integration
Voicemail
10 More

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Supported Platforms :

Deployment :

Related Categories

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MyOperators
PRP Missed Call Service
C-Zentrix CZ Bar
Zeotel Toll Free Numbers
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Buyer's Guide for Top Call Center Software

Found our list of Call Center Software helpful? We’re here to help you make the right choice and automate your business processes. Let’s discover some of the essential factors that you must consider to make a smarter decision!

What is Call Center Software?

Call center software enables businesses to manage all kinds of communication channels. Call software can handle channels like telephone, email, messaging as well as live chat. Call center software solutions are heavily used by customer support executives as a job of their day to day routine. It helps in responding to customer queries and questions effectively on time. Contact center software can also help in handling social media channels.

Here are the Features of Call Center Software

Interactive Voice Response

The first voice that you hear while calling on a customer care number is an IVR or Interactive Voice Response. IVR software is a feature of outbound call center software and inbound call center software that helps answer customer calls automatically. It also gives the caller a personalized welcome message.

Automatic call distribution (ACD)

ACD or Automatic call distribution can automatically route calls to the right person. It helps reduce the time a customer has to wait for an answer. One can even customize the criteria or sequence of routing the calls.

SkillBased Routing

Certain calls can be routed based on the skill-set of people receiving it. Skills can be in terms of language, expertise, region, and others. The basis on what the caller wants, the call is routed to the desired executive. Right, skill-sets help resolve customer issues easily.

Recording Calls

This feature in a call center software for small businesses is used to record both incoming as well as outgoing calls. This feature is important to maintain the quality of calls.

Call Monitoring and Tracking

Telemarketing software can keep track of all the calls related to your business. While managing a call center, both the agencies and the customers need to be satisfied with the service. And here, this feature of call monitoring and tracking becomes extremely useful.

Live Call Transfer

With an automated calling software, one can transfer a call to another executive without any hassle. This helps reduce the wait time and enhances the experience of a customer.

Third-Party Integration

A Cloud call center software can easily integrate with other software like CRM. With this, you can view full details about the customer, his previous tickets, chat transcripts and more. You can get more organized and efficient with call center software.

Reports and Analytics

The number of calls missed, number of calls received, peak hours, traffic sources and every other data can be visually represented with this feature of analytical reporting. This majorly helps in improving the performance of business executives.

Advantages of Call Center Software

Lower costs

The manual work reduces a lot when you use a call center software. Everything is maintained in an online system and all the processes are automated. You don’t have to worry about installation, upgrade or maintenance with the best call center software.

Remote teams

With the help of call transfers and call routing, there is no need for a team to work from a single location. Remote teams can also work efficiently with call center software in India.

Better security

With cloud-based solutions from call center solution providers, you can enjoy the robust security of your call and customer-related information.

Flexibility

The adaptability of a call center software is getting better by the day. It can be integrated with several software solutions like CEM, CRM, e-commerce solutions and much more.

The Call Center software can be used by small as well as large businesses.

Higher efficiency

Get features like monitoring tools, auto-dialers, and time routing with a call center solution.

Improved customer relationships

Relationship with customers improves to a great extent with call management software. Since the success of every business depends on their customer, it is important to attend all their queries with call center software.

CRM For Call Center

With this database management software is to maintain the client's content details, assigned tasks, set reminders/follow-ups, auto sends Emails, etc.

Frequently Search Software

Call Center Software

These 5 Inbound Call Centre Trends You Can’t Afford to Sleep On in 2020

author_image Kalpana Arya 4 Mins read

We saw a lot of changes to the call centre landscape in 2018. From the use of messaging apps to speech recognition technologies, organizations are now making the most of AI integrated into customer interactions. Today, we share Five Inbound Call Centre Trends You Can’t Afford to Sleep On in 2020. ...

Call Center Software

7 Cold Calling Techniques to Ace in Sales

author_image Surjodeep Bose 11 Mins read

When a person is being circled as a prospect, connecting through call is usually the first step in making a sale. This call is known as ‘cold calling’ and it is named as such because in the past, calls were made without any background knowledge of the prospect. There was no internet in the past ...

Call Center Software

How to Effectively Manage a Call Centre Customer Service Team

author_image Surjodeep Bose 7 Mins read

A call centre is a dynamic workplace, where every call brings in a new challenge. As with most customer service roles, a call centre professional has to be tenacious and patient in handling demanding customers. The stress that a call centre professional experiences on a daily basis can bring down mo...

Call Center Software FAQs

Q1 - What is the best free call center software open source?

There are several call center software applications available for free. These are:

But it is advisable to use an advanced software for call center as they provide better security.

Q2 - What is the best call center software for free download?

The top 5 the best call center software for free download are:

Bitrix24
CallHippo
Freshcaller
VICIdial
Fenero

Q3 - Suggest the best call center solutions for small business

The list of the best contact center for small business is given below:

Q4 - What is a cloud-based call center software?

It is a network-based service, which gives call center management the ownership of call center technology, so that you can enjoy all services anytime and from anywhere.