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42 Best Call Center Software in 2021
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What is IVR Guru? The IVR Guru is an IVR software that interacts with callers, gathers information and routes them to the appropriate recipient. The software allows multiuser login and ensures role-based access to the users. It also supports features like call monitoring, autodialer, predictive dialer, holiday mapping and call queuing. IVR Guru keeps the customers updated with its email and SMS notifications. The software also has a built-in Customer Relationship Management system. IVR Guru also features a dashboard and customer segmentation feature to help its users. How is the Click to Call Feature of IVR Guru Beneficial for Users? The click to call feature lets users easily connect with their clients through a voice call. The software provides Application Program Interface to its users which they can integrate into their website. This allows customers to make voice calls to the required department by just a single click. This click to call feature saves the costs of users owing to its cloud-based telephony system and provides high scalability. It also provides disaster recovery so that you don’t lose touch with your customers at the time of any failure in the software. IVR Guru provides mobile integration to let remote workers have access to the features of the telephone system. What is the Auto Dialer Feature of IVR Guru? The software’s Auto Dialer feature automatically calls a list of phone numbers, monitors all the calls and links an available representative with a customer. The numbers can be selected ambiguously or can also be imported from any specific file. The software also allows users to tag important numbers for easy future identification. The list of numbers can be categorized by campaign names. Pricing of IVR Guru The software is available at the starting price of Rs 15,600/-. How is the Bulk Voice Calls Feature of IVR Guru Useful? With the IVR system software bulk voice calling feature, users can easily enter the potential market and reach out to the target audience with their communication devices. The software guides users throughout the process so that they can seamlessly reach out to the target audience and also gain a web reputation. The software performs regular directing and testing to minimize the chances of any risk or failure by the help of contact center software. The IVR Guru is an IVR software that interacts with callers, gathers information and routes them to the appropriate rec... Read More Deetya Soft IVR software is one of the best inbound call center software that allows you to run data analytics, encourages reporting and comes with options to prevent call failover. Being a messaging collaboration software, Deetya Soft IVR comes with capabilities to let agents pick calls on priority and generate call tracking reports. Deetya Soft IVR is collaboration software that lets customers connect with the same agent over and over again with its sticky agent feature. ??????? ??????... Read More What is C-Zentrix CZ Callback? C-Zentrix CZ Callback is a collaboration software designed for service sector companies to ensure improved lead generation and sales. The software is designed to reduce the long waiting time involved in customer care calls. CZ Callback instantly registers a missed call and schedules a call back for convenient working. It can also call back right then too. This collaboration software ensures a low customer drop out rate for service companies. Another important feature of C-Zentrix CZ Callback is the integration module. Companies today use multiple applications for their daily workflow to improve output. CZ Callback is developed with the understanding that the service sector requires top of the line app integration framework to share data and work coherently. This software uses REST API call back feature that can be integrated with websites with an in-built “click to call” function. What features does C-Zentrix CZ Callback? Here is a quick rundown of the features offered by C-Zentrix CZ Callback: Call rescheduling Website integration Improvement in website conversion Quick set up and activation Easy user interface Reporting Multiple dialling options What are the benefits of C-Zentrix CZ Callback? Here are the few benefits offered by C-Zentrix CZ Callback: This collaboration software allows users to activate the software with a single click and get started on their work. Companies can provide the convenience of scheduling the calls to their customers from websites, mobile apps, and many other ways. The software offers different types of calling options such as progressive, predictive, and preview dialling to CZ call-back so that users can optimize their agent’s time efficiently. What is the price of C-Zentrix CZ Callback? The price of C-Zentrix CZ Callback varies based on customer requirements, please request a call for further inquiries. C-Zentrix CZ Callback is a collaboration software designed for service sector companies to ensure improved lead genera... Read More What is Freshworks 360? Freshworks 360 is a feature-rich call center software that is easy to deploy and requires little to no maintenance expenditures. The software has a simplified plug and play function that allows companies to instantly deploy Freshworks 360 in their operation. This call centre software facilitates teams to operate contextually with every single call. It keeps the information of every contact at the agent’s fingertips. The software offers an easy portability system of porting customer information from different systems. Freshworks 360 has an advanced inbound routing engine that allows agents to not miss a single call and fulfil their targets in record time. This feature keeps a thorough record of all the inbound calls attended during the working hours, including holidays. Boosting Inbound Sales Output with Freshworks 360 Freshworks 360 simplifies the task of phone number and call management in real-time. The software manages phone numbers from multiple locations and categorizes them based on geographic locations for easier access. This call center management software enables companies to purchase active phone numbers in over 90 countries and track their usage in real-time. All these tasks can be done from the convenience of a single account. The software allows companies to utilize all the interaction data such as call recordings, notes, email interactions to adapt a productive sales strategy and optimize lead conversion. What features does Freshworks 360 offer? Here are some core features offered by Freshworks 360: Minimization of busy work to drive sales Phone call management Email marketing campaigns Customized reports Advanced call metrics Omnichannel routing Agent availability reports Queue call back Advanced call metrics Smart answer voice bot What is the price of Freshworks 360? The price of Freshworks 360 varies based on the several factors such as the size of the operations, number of employees, etc. Please request a call for further inquiries regarding the software. Freshworks 360 is a feature-rich call center software that is easy to deploy and requires little to no maintenance exp... Read More CZ Bar is one of the best messaging collaboration software that can seamlessly integrate with various CRMs like Freshdesk, Salesforce, Zoho, Microsoft Dynamics, Impel, Sugar CRM, Oracle, SAP CRM, CRM Next, etc. CZ Bar is a contact center solution that allows your agents to be more efficient and connects them with customers quickly. Meant to boost your telephony, this call center software contains various telephony functionalities like calling, call merging, redialling, putting on hold, scheduling call back and so on. CZ Bar is one of the best messaging collaboration software that can seamlessly integrate with various CRMs like Freshdes... Read MoreIntegration Functionality Call Manager What is Freshcaller? Freshcaller is a comprehensive call center solution, offering assistance to the businesses that aim to reach out to their customers via inbound or outbound calls. The software can also be used by the internal support and marketing team of a company that functions over dedicated phone systems to solve unique challenges. Freshcaller has a wide global reach and can be availed by citizens of 40 countries. Freshcaller is a fully customizable platform. From business hours to greetings and queues, users can customize everything as per their needs and requirements. Further, the multi-level IVR system of Freshcaller quickly connects the callers with an agent available at that time, ensuring faster solutions to their problems. How is the Call Barging feature of Freshcaller beneficial for businesses? The Call Barging feature of the software allows supervisors to monitor the live conversation between their agents and customers in a discreet manner. They also get the option to barge into the conversation and communicate with the customer and agent in a simultaneous manner. Increased number of call resolutions: Businesses get to understand the needs of a customer and offer a solution to their problems in real-time. Enhanced business decisions: Businesses can make better decisions based on the after call ratings given by the customer. Thay can further train an agent by monitoring the services provided by them. On spot support: Supervisors can provide instant support to a customer in case the agent finds it hard to provide an adequate solution. Thus, saving a lot of time needed for call transfers. Pricing of Freshcaller Blossom: It charges ₹999 per user, annually. ₹1,399 per user, on a monthly basis. Garden: It charges ₹1,999 per user, annually. ₹2,799 per user, on a monthly basis. Estate: It charges ₹3,299 per user, annually. ₹4,299 per user, on a monthly basis. Forest: It charges ₹4,999 per user, annually. ₹7,199 per user, on a monthly basis. If you want to use the services offered by Freshcaller, send us a callback request. Compatible Platforms of Freshcaller Freshcaller is a web-based software that can be accessed from any web browser on a desktop. Useful Features of Freshcaller Intuitive Dashboard: Freshcaller features an intuitive dashboard, enabling the managers and admins to view the list of customers who are waiting in the queue, on-going calls and the status of onboard agents in real-time. A complete history of interaction with customers: The software enables its users to view a detailed history of the conversations between their agents and customers. This feature also helps the agents to get a glance at the previous conversations and offer a quick solution to similar problems. Call Masking: Freshcaller allows its users to mask their existing phone numbers with an alternative number while providing support across different regions.. Supervisor Controls: Freshcaller features a wide variety of tools and resources for the supervisors and managers. This enables them to monitor all the conversations, barge into live calls and channelize the call queues as per their needs and requirements. Developer friendly UI library: The software helps its users deliver a consistent customer experience by offering them a developer-friendly UI library. They also get to integrate with external apps in a seamless manner. Freshcaller is a comprehensive call center solution, offering assistance to the businesses that aim to reach out to the... Read More About PRP Missed Call Service PRP Missed Call Service is an efficient missed call API and Alert service providing solution. The software is suitable for collecting feedback from customers, generating leads and launching marketing campaigns. Users can even conduct polls and surveys for their businesses to get a better view of the present market conditions. PRP Missed Call Service generates analytical data and also collaborates with external IVR services to send automated acknowledgment-based SMS to the callers. Further, users get to start or stop a service in a hassle-free manner, just by giving a missed call at a specific number. How does PRP Missed Call Service help run marketing campaigns? PRP Missed Call Service is a cloud-based software that offers pan India coverage, enabling its users to automate and expand their missed call marketing campaigns to a wide population range. The automated missed call service offered by the software disconnects the call after a specific number of rings. Users also get to conduct live polls and surveys within their campaigns and the software collects the data in real-time. Most importantly, PRP Missed Call Service also registers the missed calls from landline numbers. Pricing of PRP Missed Call Service The pricing of PRP Missed Call Service is available as per the needs and requirements of its users. We can offer you an activation key in case you want to use the software. Compatible Platforms of PRP Missed Call Service PRP Missed Call Service is a web-based software that can be accessed from any web browser. What are the benefits of using PRP Missed Call Service? Fast and Effective: The software helps generate the maximum number of responses and participation for a live poll, promotional campaign or survey. Automated Mode: PRP Missed Call Service offers an automated missed call service to its users. Calls made by the customers get automatically disconnected after a specific number of rings. Unlimited Call Reporting: Users can easily integrate with external database tools and filter out significant data related to call timings, throughput performance and response time. Zero Cost To Callers: The ‘zero cost to callers’ feature of the software enables its users to present their brand as a trustworthy organization. Thus, attracting more customers and greater business. Landline number registration: The software is capable of registering missed calls coming from a landline number. Thus, allowing its users to expand the reach of their campaigns to the rural areas and among the senior citizens. PRP Missed Call Service is a cloud-based software that offers pan India coverage, enabling its users to automate and ex... Read More What is the Cube Call Center Solution? Cube Call Center Solution has been in the helpline service business in India since 1991. This call center software has assisted numerous small to medium-sized business operations across the country. It is jampacked with features such as auto-predictive dialler that facilitates call center employees to make quicker calls and work appropriately. The software enables users to conduct a large number of calls and track them efficiently. Cube Call Center Solution advances a contact center solution that assists in the improvement of relations with the customer. The software can be used by call centers of all kinds, sales teams can integrate it with their CRM solutions and report their workflows automatically. Cube Call Center Solutions share data and updates it automatically to and from integrations. Features offered by Cube Call Center Solution: Here is a list of features offered by Cube Call Center Solution for a quick overview of the software: best IVR System Voice logger Pre-built CRM module Email Fax SMS Voice mail Predictive dialler Progressive dialler Reports Benefits of Cube Call Center Solution: Here are a few benefits of Cube Call Center Solution: Improvement in quality of customer service Enhanced and automated reporting Significant growth in productivity and efficiency The escalation in call management, i.e., users can manage their calling list efficiently. Increase in communication and responsibility Reduction in non-operational expenditures Price of Cube Call Center Solution in India: The price of Cube Call Center Solution varies on customer requirements. Please request a call for further inquiries regarding the software, and our sales team will contact you shortly. Cube Call Center Solution has been in the helpline service business in India since 1991. This call center software has... Read More What is MyOperator? MyOperator is one of the best call center software for businesses of all sizes in India. This solution is trusted by the vast number of business operators that require a fully functional call center. This call center software enables a user to conduct and track a large volume of calls in real-time. The software is capable of automatically allotting calls to the call operators in real-time. It checks for the operators who are free every time a customer calls. MyOperator enables organizations to integrate it with their ongoing APIs. It facilitates seamless data sharing with CRMs for effortless sales work. This software generates push reports through SMS and Emails to keep the operational information at the manager and call the operator’s fingertips. For real-time monitoring, managers can use the live dashboard. What features does MyOperator offer? MyOperator offers the following features: Virtual number Toll-free number Vanity numbers Call recorder Call tracker Push notification reports Live dashboard Live call info Performance reports Multi-level IVR After hours call routing Real-time transfer How does MyOperator work? MyOperator call center software operates in four steps: Customer Call: Caller/potential customer dials the centralized business phone number. Call Handling: MyOperator plays the recorded IVR message and asks caller to select extension or department. Call Forwarding: The call gets transferred to the considered department or agent. Meanwhile, MyOperator system is tracking and recording the call and its status. After Call: Callers can review the calling experience. Managers will get the call reports. The price of MyOperator MyOperator is available in four different plans; they are: Building Business – Rs. 1500/- per month Growing Business – Rs. 3000/- per month Big Business – Rs. 5000/- per month Enterprise – Please request for price For further information regarding this call center management software, please request a call. Our sales team will contact you at the earliest. MyOperator is one of the best call center software for businesses of all sizes in India. This solution is trusted by th... Read MoreChoose your business number Analyze your business’s call traffic Connect your callers to the right agent +12 More A world class cloud based call centre software, Aavaz is a complete SAAS solution delivered on browsers/smartphones that enables hassle-free interaction between businesses and their customers. Aavaz is an integrated CRM, dialer with different voice options based on various business needs. It helps in optimizing workflow and makes dialing faster and more accurate. It has Integrated contact management which optimizes workflows making dialing faster and more accurate. It effectively runs outbound/inbound campaigns, lead and support ticket management. Product Features Integrated contact management Optimised workflows makes dialling faster and more accurate Run effective outbound/inbound campaigns Lead and support ticket management Live agent monitoring Integrated Voice, CRM, Marketing, Lead, Support on dialer Setup your PBX and IVR in a few minutes Powerful De-duplication Report on everything Complete call recording and tracking A world class cloud based call centre software, Aavaz is a complete SAAS solution delivered on browsers/smartphones that... Read More What is AVOXI Smart Queue? AVOXI Smart Queue is a cloud-based virtual call center solution. The software is suitable for all business sizes and features a wide variety of smart tools to provide adequate support to the agents and supervisors. The Global VoIP infrastructure of the software offers amazing call quality across the globe, and users get access to virtual numbers from 160+ countries. The advanced smart queue technology used by AVOXI Smart Queue enables its users and their agents to join or leave a queue as per their convenience. They even get to attend multiple call queues at the same time. Further, agents can change their activity status by using the call center agent status of AVOXI Smart Queue. How can I set up my own Call Queue Software? Firstly, you need to choose a virtual number. After the number is chosen, AVOXI Smart Queue will send a confirmation email and other login credentials as well. Secondly, once you are done with your login process you get to customize your routing rules, add a new IVR system menu, set customized greeting texts and voice records and other call management features. Most importantly, you can add alternative payment methods as well. Thirdly, you will be assisted by an AVOXI expert who will make sure that your system is properly set up and you are getting access to all necessary tools. Pricing of AVOXI Smart Queue The pricing of AVOXI Smart Queue is available as per the needs and demands of the customer. If you want to use the services provided by the software, you can request us for a callback. Compatible Platforms for AVOXI Smart Queue AVOXI Smart Queue is a cloud-based call center software that can be accessed from any web browser across multiple devices. What are the benefits of using AVOXI Smart Queue? Call Recording: With AVOXI Smart Queue, users get to evaluate the performance of their agents by recording the calls attended by them. Admins or supervisors can select any queue that they wish to review and mention a time range as well. Once the recording is complete, it will be shown under the Quality Assurance tab. Call Barge and Whisper: Supervisors can step into a live call when required. They can also choose to communicate with the agent without announcing themselves in front of the client. Call barge and call whisper tools are useful for improving the agent’s performance. Customized Call Dispositions: AVOXI Smart Queue allows its users to create their own set of customized dispositions. They can plan out unlimited call outcome labels, designate sublevels and add reasons to them. Quality Scoring: Admins or supervisors can actively grade the performance of their agents during live calls, identify the areas of improvement, track their performance at regular intervals and leave necessary feedback as well. Intuitive Reports: AVOXI Smart Queue offers a variety of intuitive reports to its users based on the performance of their agents and other business-related metrics as well. Users get to view the number of calls attended by an agent and their exact duration in an easy to understand graphical form. AVOXI Smart Queue is a cloud-based virtual call center solution. The software is suitable for all business sizes and fe... Read More Ameyo is one of the best contact center software that lets you have a comprehensive display of all the customer interactions across various channels. Ameyo is a flexible and cost-effective call center software that offers you with call routing options to direct customer calls to preferable agents based on various parameters. Ameyo contact center software provides you with options to easily integrate with business applications so that you can always remain ahead of your competitors. Ameyo is one of the best contact center software that lets you have a comprehensive display of all the customer intera... Read More What is the Zeotel Toll Free number? Zeotel Toll Free is a free calling software and one of the few completely integrated toll-free solutions that provide traditional trunk calling service. In addition to that, it also offers a complete set of online tools to manage and track your toll-free numbers in real-time. Users can configure virtual receptionist, fax, or email with this toll-free number software. Zeotel Free Number allows users to generate multiple toll-free phone numbers. Calls made to the toll-free number can be forwarded to any channel of preference. Users can transfer the call to a landline, mobile, or set IVR response service, and it is completely based on user choice. Zeotel Toll Free offers one of the best toll-free number services across India. It removes obstacles such as lack of multiple redundant call routes or major lapse in failover provisioning. The software covers all operational pain points and leaves the user with best-in-class toll-free contact center software. Features of Zeotel Toll Free Number Software Here is a quick rundown of the features offered by Zeotel Toll Free: Personalized greeting Customized on-hold music Text to greeting tool Advanced voicemail Zeotel CRM Call logs Call recording Call forwarding Caller ID Call blocking Call notifications Call queuing Caller analytics Call routing Benefits of Zeotel Toll Free Number Software Zeotel Toll Free has numerous benefits, here are a few listed below: Enables organizations to create a large impact and establish a brand image in the public Users can conduct marketing through Zeotel Toll Free Customer identification Quick setup What is the price of Zeotel Toll Free Number Software? Zeotel Toll Free is available in three different plans, these are: Start – Rs. 22,000/- per year Basic – Rs. 28,000/- per year Advanced – Rs. 36,000/- per year Zeotel Toll Free is a free calling software and one of the few completely integrated toll-free solutions that provide... Read More Tentacle is one of the best outbound calling solutions that provides options for telecallers to make use of mobile devices to take calls and avoid the hassle of handling multiple cables while working. With this contact center solution, you can easily manage various escalations raised in organisations and help your organisation improve and grow. A call center software, Tentacle comes with a blended call center feature that allows agents to both make and receive calls as per the call rate and demand. Tentacle is one of the best outbound calling solutions that provides options for telecallers to make use of mobile devic... Read More With CallRail track and manage Your Phone Leads with this amazing IVR application of call center software. Use Call Tracking and Recording to Increase Sales & Revenue. Phone Numbers, Dynamic Tracking, Real-Time Data , Integrations, Custom Call Flows, Beyond Calls. Visitor & Keyword-Level Tracking, Dynamic Number Insertion, Campaign-Level Call Tracking, Multi-Channel Call Attribution, Form Submissions, and Real-Time Analytics & Actionable Insights in contact center solution. Features Call Analytics Dashboard - Know which campaigns are driving phone calls in CallRail's simple and intuitive dashboard. Understand which campaigns are effective, visualize trends, and dig into individual calls for unprecedented detail. Full Caller ID Data - CallRail requests the caller ID data on each call, so you'll have a record of who called you, not just which phone numbers. Pop-up notifications can show caller ID before each call so you're ready for every call. Visitor Timeline - See how visitors navigate your website before they call, what page they were on when they called and what actions they take on your website after they’ve called. Identify the pages that deliver phone calls. Call Recording - Record your inbound and outbound calls to assess the quality of your phone leads, coach employees and improve sales. Call Recording is included free-of-charge with every CallRail account. Advanced Reporting - CallRail’s out-of-the-box reporting helps you analyze your call data by marketing source, PPC keyword, landing page and more. Easily export reports and phone call records for deeper analysis. Integrate With Marketing, Sales, & Analytics Software - CallRail helps you easily integrate your call tracking data to your existing marketing, sales, and analytics systems. Your phone doesn’t have to live in a silo any longer. When your phone starts communicating with your key business systems, amazing insights are possible. Google Analytics & AdWords Integration - Our Google Analytics call tracking integration brings your call data into your digital marketing dashboard. Report phone calls as conversions for ROI & conversion optimization inside Google AdWords. Salesforce Integration - Our call tracking integration for Salesforce automatically sends calls as leads and activities. View your phone leads in your Salesforce dashboard and report how, where and when the caller found your business. WordPress Plugin - Use our call tracking plugin for WordPress to enable dynamic number insertion in seconds. With just a few clicks, you can track phone calls on your website and get critical data on your phone call conversions. Hubspot Integration - Our HubSpot integration sends phone calls from CallRail directly into HubSpot’s lead activity timeline. Know which campaigns are driving phone calls and nurture those leads more effectively. Powerful, Customizable Call Routing - We're more than just call forwarding. With the Call Flow Builder, you can create interactive menus, routing schedules, custom greetings, location-based call routing and voicemails. CallRail can simplify your business and power your entire phone system. IVR Menus - Save time and connect your customers to the right person with interactive phone menus. Now you can build multi-level IVRs without fighting with a complex PBX or buying outdated software. Call Scheduling - Want to send calls to your office during the day and to your cell phone or answering service in the evening? Want to forward calls to different employees each day? It's easy with our call scheduler. Geo-Routing - Use a single phone number to automatically route callers to the closest store, office or agent. Location-based call routing is ideal for any business with multiple locations, such as national or regional franchises. Voicemail - With CallRail you can upload an audio file, record a personal message, or use our text-to-speech technology to create customized voicemail greetings. Receive instant email notifications of missed calls including transcriptions. Increase Sales with Advanced Call Management - We offer more than just inbound call tracking. CallRail can track your outbound calls, text message conversations, and web leads. Respond quickly to every lead with our on-the-go mobile app and instant notifications. Text Messaging / SMS - Our innovative business-class SMS dashboard lets your whole team text with your customers though a single, simple interface. Customers will love your responsiveness. Softphone - Use Softphone to answer or return calls to your tracking numbers directly within your browser. Combine the power of your call center with call tracking analytics. Email Notifications - Our mobile-friendly email notifications keep you in the loop on any device. See instantly when good leads are coming in, get data on every call, and respond to missed calls and voicemails while they're hot. CallRail's Mobile App - View call activity, listen to call recordings and place outbound calls from your tracking numbers, all from your smart phone. Use CallRail’s Mobile App to score leads on-the-go and shorten response time. Conversation Intelligence - Use our powerful machine-learning software to automatically transcribe, analyze and rate calls based on specific keywords or performance indicators. With Conversation Intelligence, you’ll capture more leads with less work. CallScribe - Generate accurate call transcriptions for a more complete picture of your team’s performance. Analyze your sales or customer service agents, and learn more about your phone desk’s strengths and weaknesses. CallScore - Automatically analyze your calls and identify quality leads based on conversation keywords and relevant caller data. Gain a more complete picture of the ad channels driving new leads and generating value for your business. Want to forward calls to different employees each day? It's easy with our call scheduler. Geo-Routing - Use a single ph... Read More Smart IVR software is a cloud center softwae providing effective communication to some known brands in emerging markets. This solution targets large to small businesses. The Smart IVR software allows you to pre-record greetings and menu options that enable a caller to choose different menu options using his telephone keypad. This software is an effortless and flawless communication system that integrates in real time. Different businesses are adopting this new and advanced technology that helps customize call flow, personalize sales and customer support, provides round the clock functionality, integrate with any CRM or ERP and also allows access to thousands of virtual numbers. Product Features The Smart IVR software excels in various solutions that include automate call centers, integrate cloud communication to your CRM, support desk and other business apps. This also helps track leads generated from marketing campaigns, collect feedback or data through automated outbound calls, send reminders to customers and enables easy voice interactivity on websites. Call Recordings- This solution helps record all the calls with ease. Every call gets encrypted, tracked and stored for data security and improves productivity in the business process. Conference- For effective and flawless communication this software provides robust cloud communication platform that enables conferencing between teams settled in different locations. It also allows you to run multiple conferences on the same incoming number. Choice of Number- The smart IVR system comprises of 65+ incoming numbers across the globe. This feature allows you to choose your choice of number that can be assigned easily with the help of APIs. Call Logs- This solution helps analyse customer behaviour by receiving updates of each call to check agent’s performance. It also includes features like start time, call recordings, call duration and other parameters for rich analytics or reports. Call Queues- Calls queues have the facility to transfer calls to the right queue. It also allows you to customise wait experiences, provides real time access and manages or routes large volume of inbound calls. API Integration- The smart IVR software creates powerful and user friendly APIs that help forward calls into CRM and enable change in call distribution setting or fetch incoming numbers in between a call. Call Distribution- This feature is effective for forwarding incoming calls through a systematic channel such as sequential, parallel or round robin mode and also provides user to set-up call distribution logic to reduce call waiting time for effective productivity. Automated Speech Recognition- This feature improves the efficiency of communication by reducing IVR waiting time and helps capture calling inputs with automated speech recognition which is also necessary for authenticating a transaction using voice confirmation. Text-to-Speech- This solution automatically acknowledges caller name with their respective names and reads out messages without any human support. Customised Multilevel IVR- The Smart IVR software offers you automated business processes over the phone to set-up custom menus. It also allows customers to get in touch with the right person using the extension number in the IVR. Smart IVR software is a cloud center softwae providing effective communication to some known brands in emerging markets.... Read More What is CallFire? CallFire is an efficient call center solution for small and large business sizes. Users can expand their business by upgrading the engagement levels with their clients. They can purchase local or international toll-free numbers from CallFire’s database and use them to advertise for their own brand or launch campaigns as well. CallFire actively records all the calls and survey results, enabling its users to analyze them and make relevant changes in their business pattern. Further, the efficient IVR system within the software offers advanced scheduling options to its users, allowing them to send numerous dynamic messages to their clients with ease. The inbuilt XML module helps create multi questionnaire surveys in a hassle-free manner. How is the Interactive Voice Response (IVR) feature of the software helpful for its users? CallFire call center software offers an intuitive drag and drop menu enabled Interactive Voice Response (IVR) feature. It facilitates customer interactions using a simple keypress. Users can set up live polls, campaign based surveys and also schedule reminders based on appointments and payments using the IVR feature of the software. The auto-attendant call routing system cuts down the need of a human receptionist. It automatically transfers the call to an appropriate line, thus providing the adequate help needed by the caller. Most importantly, the web based IVR system solution tracks survey results, record the calls and collects responses from live telephonic polls in an efficient manner. Users get to analyze the growth of their individual business and make effective business-related decisions as per their requirements. They can also create a virtual voicemail box of their own. Pricing of CallFire CallFire is available with the following pricing plans: Lite: It charges ₹6,930 on a monthly basis. Startup: It charges ₹13,930 on a monthly basis. Compatible Platforms for CallFire CallFire is a web-based IVR software that can be accessed from any device across multiple web browsers. What are the benefits of using CallFire? Scalable Platform: CallFire offers a scalable platform to its users, enabling them to broadcast their voice or text messages to thousands of clients at a time. Users can add as many customers as they need. Customizable Platform: The text-to-speech feature of the software enables its users to send customized voice messages to their clients. They can add real voices to grab the recipients’ attention. Further, users can retain the authenticity of their business by sending customizable text messages as well. Robust Analytics Tracker: By using CallFire, users get access to intuitive reports based on various business-related parameters. They can link those reports with Google Analytics and even share them with external parties without giving them access to full account details. Customizable Email and SMS Alerts: Users can mention specific parameters as per their own choice or business needs, and receive timely alerts either via emails or SMS. Library of Toll-free Numbers: CallFire features a huge database of local and international toll-free numbers, allowing its users to create a local or global presence for their business. Advanced Customer Retention Tools: Users get to strengthen the relationship with their clients by sending special promotions and feedback surveys. CallFire is an efficient call center solution for small and large business sizes. Users can expand their business by up... Read More Click2Call API on your website and get in touch with your potential leads at a click of a button. The Click2Call Service enables a business to enhance the number of leads by converting your website visitors into prospective sales leads. With this powerful feature on your website, the visitors are more likely to respond when they get to not only see a connection that is put on a display but also receive an instant call the moment they leave their number. Click2Call API on your website and get in touch with your potential leads at a click of a button. The Click2Call Service... Read More What is MCube? MCube is an automated lead generation software; it works to boost your sales outreach and gives you an exceptional reading into your leads. It offers cloud telephony solutions to make your job easier. MCube delivers a wide range of robust automatic call supervision components like business helpline, virtual PBX, call trackers, support management, and many others. Features of MCube MCube offers a great deal of features for your organization to increase your sales exponentially; here are a few features: Administration: Handle call distribution among your team members and integrate telephony app to boost your sales outreach. MCube offers an instinctive administrative UI, that gives you total power of the incoming call supervision and eases the workflow of your organization. Reporting: Your organization can do performance analysis of all the works performed on the MCube platform. The cloud telephony system analytics generates an advanced and in-depth reading of how your employees are managing their sales. Scalability: MCube provides an exceptionally flexible deployment whether it is a simple business helpline necessity or a calculated response for your campaigns. It takes care of all. It even generates reports with scalable comparisons. Low Maintenance: Mcube is a robust built software, that does not require Intricate Coding or Technical Knowledge: It is simple and easy to use, and even novices can become very good at your professions. The software does not require much as compared to the features it offers are impeccable. Price of MCube This best IVR software comes at a varying price that depends on the user's demands. For further price-related inquiries, please request a call. Our sales team would like to help you out with your buying process. MCube is an automated lead generation software; it works to boost your sales outreach and gives you an exceptional rea... Read MoreRelated Categories
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Last Updated on : 23 Apr, 2021
Buyer's Guide for Top Call Center Software
Found our list of Call Center Software helpful? We’re here to help you make the right choice and automate your business processes. Let’s discover some of the essential factors that you must consider to make a smarter decision!
What is Call Center Software?
Call center software enables businesses to manage all kinds of communication channels. Call software can handle channels like telephone, email, messaging as well as live chat. Call center software solutions are heavily used by customer support executives as a job of their day to day routine. It helps in responding to customer queries and questions effectively on time. Contact center software can also help in handling social media channels.
Here are the Features of Call Center Software
Interactive Voice ResponseThe first voice that you hear while calling on a customer care number is an IVR or Interactive Voice Response. IVR software is a feature of outbound call center software and inbound call center software that helps answer customer calls automatically. It also gives the caller a personalized welcome message.
Automatic call distribution (ACD)ACD or Automatic call distribution can automatically route calls to the right person. It helps reduce the time a customer has to wait for an answer. One can even customize the criteria or sequence of routing the calls.
SkillBased RoutingCertain calls can be routed based on the skill-set of people receiving it. Skills can be in terms of language, expertise, region, and others. The basis on what the caller wants, the call is routed to the desired executive. Right, skill-sets help resolve customer issues easily.
Recording CallsThis feature in a call center software for small businesses is used to record both incoming as well as outgoing calls. This feature is important to maintain the quality of calls.
Call Monitoring and TrackingTelemarketing software can keep track of all the calls related to your business. While managing a call center, both the agencies and the customers need to be satisfied with the service. And here, this feature of call monitoring and tracking becomes extremely useful.
Live Call TransferWith an automated calling software, one can transfer a call to another executive without any hassle. This helps reduce the wait time and enhances the experience of a customer.
Third-Party IntegrationA Cloud call center software can easily integrate with other software like CRM. With this, you can view full details about the customer, his previous tickets, chat transcripts and more. You can get more organized and efficient with call center software.
Reports and AnalyticsThe number of calls missed, number of calls received, peak hours, traffic sources and every other data can be visually represented with this feature of analytical reporting. This majorly helps in improving the performance of business executives.
Advantages of Call Center Software
Lower costsThe manual work reduces a lot when you use a call center software. Everything is maintained in an online system and all the processes are automated. You don’t have to worry about installation, upgrade or maintenance with the best call center software.
Remote teamsWith the help of call transfers and call routing, there is no need for a team to work from a single location. Remote teams can also work efficiently with call center software in India.
Better securityWith cloud-based solutions from call center solution providers, you can enjoy the robust security of your call and customer-related information.
FlexibilityThe adaptability of a call center software is getting better by the day. It can be integrated with several software solutions like CEM, CRM, e-commerce solutions and much more.
The Call Center software can be used by small as well as large businesses.
Higher efficiencyGet features like monitoring tools, auto-dialers, and time routing with a call center solution.
Improved customer relationshipsRelationship with customers improves to a great extent with call management software. Since the success of every business depends on their customer, it is important to attend all their queries with call center software.
CRM For Call CenterWith this database management software is to maintain the client's content details, assigned tasks, set reminders/follow-ups, auto sends Emails, etc.
Frequently Search Software
- Endpoint Security Software
- Antivirus Software for Call Center
- Data Backup Software
- Data Recovery Software
- Compelet IVR Solutions
- Live Chat Software
Call Center Software Solution Cost
Call Center System Software Price
Standard Starting Price ₹1,300.00 Advanced Starting Price ₹8,000.00 Premium Starting Price Price On Request Most Trending Software Solutions
Articles For Call Center Software
Call Center Software
10 Best Autodialers Software for Small Businesses (Realtors & Call Centres)Autodialers are increasingly becoming an indispensable tool for small business for marketing and CRM services. Enterprises that deal with a large number of outbound calls on a daily basis will benefit significantly from using a telephone dialer. In this article, we tell you everything about automati...Read More
Call Center Software
10 Free and Open Source Call Center Software for Small BusinessCall center agents need to evolve and better address the needs of customers continually. There is a seemingly endless number of tools and applications they use on a day-to-day basis to empower their efforts and live up to customers’ expectations. A sizeable user base at call centers is now accepti...Read More
Call Center Software
These 5 Inbound Call Centre Trends You Can’t Afford to Sleep On in 2021We saw a lot of changes to the call centre landscape in 2018. From the use of messaging apps to speech recognition technologies, organizations are now making the most of AI integrated into customer interactions. Today, we share Five Inbound Call Centre Trends You Can’t Afford to Sleep On in 2021. ...Read More
Call Center Software FAQsQ1 - What is the best free call center software open source?
There are several call center software applications available for free. These are:
- Bitrix24
- GOautodial
- VICIdial
- OrecX
- Asterisk
- AVOXI.
- VMukti 1.1
- Elastix
But it is advisable to use an advanced software for call center as they provide better security.
Q2 - What is the best call center software for free download?
The top 5 the best call center software for free download are:
- Bitrix24
- CallHippo
- Freshcaller
- VICIdial
- Fenero
Q3 - Suggest the best call center solutions for small business
The list of the best contact center for small business is given below:
- Zeotel Toll Free Numbers
- Freshcaller
- IVR Guru
- CallFire
- MyOperator
- CallRail software
- Vocalcom call centre
- Mcube
- Zeotel Virtual Receptionist
- Digialaya Toll Free Number
- Digialya Virtual Receptionist
- GOautodial Call Centre Software
Q4 - What is a cloud-based call center software?
It is a network-based service, which gives call center management the ownership of call center technology, so that you can enjoy all services anytime and from anywhere.
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