- Software Categories
-
Data Backup Software Accounting Software HR Software Designing Solutions Food Service Management Software Transport Management Software - Automobile Workshop Software
- GPS Vehicle Tracking System
- Logistics Management Software
- Courier Management Software
- Inventory Management Software
- Warehouse Management Software
- Petrol Pump Management Software
- Supply Chain Management Software
- Fleet Management Software
- Order Management Software
- Toll Management Software
- Parking Software
Sales Force Automation Software Data Analytics Tools BPM Software Collaboration Software Cyber Security Software - Mobile Device Management (MDM) Software
- Network Security Solution
- Endpoint Security Software
- Data Security Software
- Email Security Software
- Mobile Security Software
- Password Management Software
- Identity Access Management Software
- Vulnerability Assessment Tools
- Website Security
- VPN Software
- Antivirus Software
- Hardware Categories
- Service Categories
- By Industry
- By Department
Hot Deals For Buying For Selling- Get Customise Pricing
- Get Advice From Experts
- Chat With Us
- Call Us 011-42213003
- All Products
-
Buyer's Guide
-
Related Article
-
FAQs
23 Best IVR Software in 2021
Sort By
What is IVR Guru? The IVR Guru is an IVR software that interacts with callers, gathers information and routes them to the appropriate recipient. The software allows multiuser login and ensures role-based access to the users. It also supports features like call monitoring, autodialer, predictive dialer, holiday mapping and call queuing. IVR Guru keeps the customers updated with its email and SMS notifications. The software also has a built-in Customer Relationship Management system. IVR Guru also features a dashboard and customer segmentation feature to help its users. How is the Click to Call Feature of IVR Guru Beneficial for Users? The click to call feature lets users easily connect with their clients through a voice call. The software provides Application Program Interface to its users which they can integrate into their website. This allows customers to make voice calls to the required department by just a single click. This click to call feature saves the costs of users owing to its cloud-based telephony system and provides high scalability. It also provides disaster recovery so that you don’t lose touch with your customers at the time of any failure in the software. IVR Guru provides mobile integration to let remote workers have access to the features of the telephone system. What is the Auto Dialer Feature of IVR Guru? The software’s Auto Dialer feature automatically calls a list of phone numbers, monitors all the calls and links an available representative with a customer. The numbers can be selected ambiguously or can also be imported from any specific file. The software also allows users to tag important numbers for easy future identification. The list of numbers can be categorized by campaign names. Pricing of IVR Guru The software is available at the starting price of Rs 15,600/-. How is the Bulk Voice Calls Feature of IVR Guru Useful? With the IVR system software bulk voice calling feature, users can easily enter the potential market and reach out to the target audience with their communication devices. The software guides users throughout the process so that they can seamlessly reach out to the target audience and also gain a web reputation. The software performs regular directing and testing to minimize the chances of any risk or failure by the help of contact center software. The IVR Guru is an IVR software that interacts with callers, gathers information and routes them to the appropriate rec... Read More What is Freshcaller? Freshcaller is a comprehensive call center solution, offering assistance to the businesses that aim to reach out to their customers via inbound or outbound calls. The software can also be used by the internal support and marketing team of a company that functions over dedicated phone systems to solve unique challenges. Freshcaller has a wide global reach and can be availed by citizens of 40 countries. Freshcaller is a fully customizable platform. From business hours to greetings and queues, users can customize everything as per their needs and requirements. Further, the multi-level IVR system of Freshcaller quickly connects the callers with an agent available at that time, ensuring faster solutions to their problems. How is the Call Barging feature of Freshcaller beneficial for businesses? The Call Barging feature of the software allows supervisors to monitor the live conversation between their agents and customers in a discreet manner. They also get the option to barge into the conversation and communicate with the customer and agent in a simultaneous manner. Increased number of call resolutions: Businesses get to understand the needs of a customer and offer a solution to their problems in real-time. Enhanced business decisions: Businesses can make better decisions based on the after call ratings given by the customer. Thay can further train an agent by monitoring the services provided by them. On spot support: Supervisors can provide instant support to a customer in case the agent finds it hard to provide an adequate solution. Thus, saving a lot of time needed for call transfers. Pricing of Freshcaller Blossom: It charges ₹999 per user, annually. ₹1,399 per user, on a monthly basis. Garden: It charges ₹1,999 per user, annually. ₹2,799 per user, on a monthly basis. Estate: It charges ₹3,299 per user, annually. ₹4,299 per user, on a monthly basis. Forest: It charges ₹4,999 per user, annually. ₹7,199 per user, on a monthly basis. If you want to use the services offered by Freshcaller, send us a callback request. Compatible Platforms of Freshcaller Freshcaller is a web-based software that can be accessed from any web browser on a desktop. Useful Features of Freshcaller Intuitive Dashboard: Freshcaller features an intuitive dashboard, enabling the managers and admins to view the list of customers who are waiting in the queue, on-going calls and the status of onboard agents in real-time. A complete history of interaction with customers: The software enables its users to view a detailed history of the conversations between their agents and customers. This feature also helps the agents to get a glance at the previous conversations and offer a quick solution to similar problems. Call Masking: Freshcaller allows its users to mask their existing phone numbers with an alternative number while providing support across different regions.. Supervisor Controls: Freshcaller features a wide variety of tools and resources for the supervisors and managers. This enables them to monitor all the conversations, barge into live calls and channelize the call queues as per their needs and requirements. Developer friendly UI library: The software helps its users deliver a consistent customer experience by offering them a developer-friendly UI library. They also get to integrate with external apps in a seamless manner. Freshcaller is a comprehensive call center solution, offering assistance to the businesses that aim to reach out to the... Read More About PRP Missed Call Service PRP Missed Call Service is an efficient missed call API and Alert service providing solution. The software is suitable for collecting feedback from customers, generating leads and launching marketing campaigns. Users can even conduct polls and surveys for their businesses to get a better view of the present market conditions. PRP Missed Call Service generates analytical data and also collaborates with external IVR services to send automated acknowledgment-based SMS to the callers. Further, users get to start or stop a service in a hassle-free manner, just by giving a missed call at a specific number. How does PRP Missed Call Service help run marketing campaigns? PRP Missed Call Service is a cloud-based software that offers pan India coverage, enabling its users to automate and expand their missed call marketing campaigns to a wide population range. The automated missed call service offered by the software disconnects the call after a specific number of rings. Users also get to conduct live polls and surveys within their campaigns and the software collects the data in real-time. Most importantly, PRP Missed Call Service also registers the missed calls from landline numbers. Pricing of PRP Missed Call Service The pricing of PRP Missed Call Service is available as per the needs and requirements of its users. We can offer you an activation key in case you want to use the software. Compatible Platforms of PRP Missed Call Service PRP Missed Call Service is a web-based software that can be accessed from any web browser. What are the benefits of using PRP Missed Call Service? Fast and Effective: The software helps generate the maximum number of responses and participation for a live poll, promotional campaign or survey. Automated Mode: PRP Missed Call Service offers an automated missed call service to its users. Calls made by the customers get automatically disconnected after a specific number of rings. Unlimited Call Reporting: Users can easily integrate with external database tools and filter out significant data related to call timings, throughput performance and response time. Zero Cost To Callers: The ‘zero cost to callers’ feature of the software enables its users to present their brand as a trustworthy organization. Thus, attracting more customers and greater business. Landline number registration: The software is capable of registering missed calls coming from a landline number. Thus, allowing its users to expand the reach of their campaigns to the rural areas and among the senior citizens. PRP Missed Call Service is a cloud-based software that offers pan India coverage, enabling its users to automate and ex... Read More What is PRP Bulk Voice Messaging? PRP Bulk Voice Messaging is a bulk voice messaging solution. It helps mobile marketers and other companies reach out to their clients in an efficient manner. They get to connect with their clients and promote their business by using pre-recorded, automated and on-point business messages. Most importantly, users can plan out a voice campaign and send it to the target audience with just a click. On-point messages used in the voice call acts as a significant engagement tool for the clients and prevents them from hanging up the call midway. Further, calls done using PRP Bulk Voice Messaging have a higher call quality, enabling its users to get a better understanding of the purpose for which the calls are made to them. How can PRP Bulk Voice Messaging help with business campaigns? PRP Bulk Voice Messaging acts as an efficient promotional tool for businesses in the following ways: Super Fast Service: By using PRP Bulk Voice Messaging, users can send their promotional messages in a superfast way, without any technical glitches. They can send their messages to multiple clients with a single click. Audience Specific Campaigns: With PRP Bulk Voice Messaging, users can easily plan out voice campaigns for their brand, keeping in mind the preference and requirements of their target audience. Lingual Support: PRP Bulk Voice Messaging supports multiple languages, enabling businesses to connect with their audience in a more familiar and personalized manner. Pricing of PRP Bulk Voice Messaging PRP Bulk Voice Messaging price may vary depending upon the size of your target audience. You can request a callback, our sales experts will get back to you with a customized quote. Compatible Platforms for PRP Bulk Voice Messaging PRP Bulk Voice Messaging is a web-based bulk SMS software. It can be accessed from any web browser across multiple devices. What are the benefits of using PRP Bulk Voice Messaging? Detailed Reports: The software offers real-time detailed reports to its users, enabling them to view the success rate of their campaign, customer engagement rate and the number of leads being generated. Real-time Reminders: PRP Bulk Voice Messaging can be used to send real-time reminders to your clients, informing them about their insurance premiums, EMI payments, bills and more. Thus, ensuring that all the payments get cleared within a specific time. Superior Call Quality: By using PRP Bulk Voice Messaging, users get access to a superior quality voice calling system. Calls made through the software have a higher penetration rate and are more capable of generating potential leads. On Point Messages: Voice calls made through the software have low chances of getting ignored and have a high customer retention rate in comparison to other campaign techniques. PRP Bulk Voice Messaging is a bulk voice messaging solution. It helps mobile marketers and other companies reach out to... Read More An interactive voice response system (IVRS) is an automated bot that answers your phone call, asks you the questions based on your enquires and you respond to it using your keypad (DTMF). Handle a large number of calls by integrating your telephony with a cloud IVR System. No need to purchase hardware i.e SIP Gateway, Server & Network Infrastructure, and SIP connectivity. Ex: Welcome to Salesquared. Press 1 for sales, press 2 for support. An interactive voice response system (IVRS) is an automated bot that answers your phone call, asks you the questions bas... Read More What is PRP Toll Free Number Service? PRP Toll Free Number Service offers a wide variety of toll free numbers, which mostly starts with 1800. The numbers are easy to remember and allow its users to get connected with their clients who are keen to have an in-depth product-related discussion over the phone. Numbers offered by PRP Toll Free Number Service strengthens the communication between its users and their clients, without charging any fees from the later. Companies use toll free numbers to get product related feedback, launch campaigns and offer support to their clients from time to time. Further, this IVR software also helps users in increasing the reputation of their brand. How does PRP Toll Free Number Service strengthen the communication between its users and their customers? The numbers offered by PRP Toll Free Number Service are easy to remember. This allows the customers to get connected with the brand quickly. Most importantly, not a single penny is being charged from the customers, all the call related charges are borne by the company using PRP Toll Free Number service. Customers also get to provide in-depth feedback about various products and the companies get to note them and make plans accordingly. Toll free numbers create a sense of importance, making customers feel important for the brand. Further, the numbers also enable the customers to get solutions for their queries in real-time. Pricing of PRP Toll Free Number Service The pricing of PRP Toll Free Number Service may vary as per the needs and demands of its users. Please request a call back. Our sales experts can further help you with the pricing details. Compatible Platforms for PRP Toll Free Number Service PRP Toll Free Number Service is a cloud-based IVR software that can be accessed from multiple web browsers. What are the benefits of using PRP Toll Free Number Service? Advanced Customer Retention Services: PRP Toll Free Number Service helps its users in maintaining a healthy relationship with their clients. Ticket generation features of the software allows the clients to ask for support even after office hours. The agents get back to the clients once they rejoin their work. Excellent Performance Tracker: Users get to assess the performance of their customer care executives, identify the problems faced by their clients and make better plans for their business, by analyzing the detailed reports provided by the software. Efficient Voice Mail facility: On the busy days when the number of callers is more than the usual, the efficient voice mail service offered by the software enables the callers to record their voice messages stating their issues. The agents can get back to them once they are free from a call. Strengthens the company’s reputation: With the help of advanced tools offered by PRP Toll Free Number Service, users get to serve their clients in an efficient manner. It helps establish brand credibility and also brings in more customers to a business. PRP Toll Free Number Service offers a wide variety of toll free numbers, which mostly starts with 1800. The numbers are... Read More What is the Cube Call Center Solution? Cube Call Center Solution has been in the helpline service business in India since 1991. This call center software has assisted numerous small to medium-sized business operations across the country. It is jampacked with features such as auto-predictive dialler that facilitates call center employees to make quicker calls and work appropriately. The software enables users to conduct a large number of calls and track them efficiently. Cube Call Center Solution advances a contact center solution that assists in the improvement of relations with the customer. The software can be used by call centers of all kinds, sales teams can integrate it with their CRM solutions and report their workflows automatically. Cube Call Center Solutions share data and updates it automatically to and from integrations. Features offered by Cube Call Center Solution: Here is a list of features offered by Cube Call Center Solution for a quick overview of the software: best IVR System Voice logger Pre-built CRM module Email Fax SMS Voice mail Predictive dialler Progressive dialler Reports Benefits of Cube Call Center Solution: Here are a few benefits of Cube Call Center Solution: Improvement in quality of customer service Enhanced and automated reporting Significant growth in productivity and efficiency The escalation in call management, i.e., users can manage their calling list efficiently. Increase in communication and responsibility Reduction in non-operational expenditures Price of Cube Call Center Solution in India: The price of Cube Call Center Solution varies on customer requirements. Please request a call for further inquiries regarding the software, and our sales team will contact you shortly. Cube Call Center Solution has been in the helpline service business in India since 1991. This call center software has... Read More What is MyOperator? MyOperator is one of the best call center software for businesses of all sizes in India. This solution is trusted by the vast number of business operators that require a fully functional call center. This call center software enables a user to conduct and track a large volume of calls in real-time. The software is capable of automatically allotting calls to the call operators in real-time. It checks for the operators who are free every time a customer calls. MyOperator enables organizations to integrate it with their ongoing APIs. It facilitates seamless data sharing with CRMs for effortless sales work. This software generates push reports through SMS and Emails to keep the operational information at the manager and call the operator’s fingertips. For real-time monitoring, managers can use the live dashboard. What features does MyOperator offer? MyOperator offers the following features: Virtual number Toll-free number Vanity numbers Call recorder Call tracker Push notification reports Live dashboard Live call info Performance reports Multi-level IVR After hours call routing Real-time transfer How does MyOperator work? MyOperator call center software operates in four steps: Customer Call: Caller/potential customer dials the centralized business phone number. Call Handling: MyOperator plays the recorded IVR message and asks caller to select extension or department. Call Forwarding: The call gets transferred to the considered department or agent. Meanwhile, MyOperator system is tracking and recording the call and its status. After Call: Callers can review the calling experience. Managers will get the call reports. The price of MyOperator MyOperator is available in four different plans; they are: Building Business – Rs. 1500/- per month Growing Business – Rs. 3000/- per month Big Business – Rs. 5000/- per month Enterprise – Please request for price For further information regarding this call center management software, please request a call. Our sales team will contact you at the earliest. MyOperator is one of the best call center software for businesses of all sizes in India. This solution is trusted by th... Read MoreChoose your business number Analyze your business’s call traffic Connect your callers to the right agent +12 More What is Knowlarity SuperReceptionist? Knowlarity SuperReceptionist is one of the most popular best IVR software used by call centers for the optimization of their daily work. The software offers innovative features to tackle daily challenges faced while operating a call service center. It focuses on total accessibility. This IVRS software is designed to comprehend and perform in dynamic environments. Such as multilingual support, over 10 different IVR levels, sticky agent. It is designed to automatically detect and allot sales/service personnel to the caller in real-time. The sticky agent enables callers to contact with the same sales personnel for continuous calling. It helps in reducing the service hours. Knowlarity SuperReceptionist allows users to work across multiple platforms. It enables them to transfer their work seamlessly. The software also helps in identifying the workflow efficiency through a “business health indicator.” It assesses the workflow of the entire organization/team and provides a thorough analysis of pain points. Knowlarity SuperReceptionist: In action Knowlarity SuperReceptionist provides industry-specific facilities for: Educational institutes Health care companies Mass Media Real estate Food and beverages Financial Services But it is not limited only to the above-mentioned industries. This IVR software offers customizable features that can be used by other businesses too, on customer demand. It has a plug n’ play functioning that takes only a few minutes to set up and start working. Users are allowed to track their progress and monitor the workforce individually and collectively in real-time. It also supports various call features like group calling, voicemail, etc. to improve the quality of service provided to the customer. Features of Knowlarity SuperReceptionist: Here is a list of Knowlarity SuperReceptionist features for a quick overview: Professional greeting recorder 100+ languages supported Over 10 levels of IVR Sticky agent Secure and simple interface Cross device and cross-platform Multi-agent interface Quick logins and payments Call Recordings SMS notifications Customizable reporting What is the price of the Knowlarity SuperReceptionist? The price for Knowlarity SuperReceptionist starts from Rs. 1430/- per month. It is available in three different plans, these are: Basic Plan – Rs. 1430/- per month Advanced Plan – Rs. 2145/- per month Premium Plan – Rs. 3570/- per month Please request a call for further doubts regarding the software, our sales team will take up all your queries and help you at the earliest. Knowlarity SuperReceptionist is one of the most popular best IVR software used by call centers for the optimization of... Read More What is AVOXI Smart Queue? AVOXI Smart Queue is a cloud-based virtual call center solution. The software is suitable for all business sizes and features a wide variety of smart tools to provide adequate support to the agents and supervisors. The Global VoIP infrastructure of the software offers amazing call quality across the globe, and users get access to virtual numbers from 160+ countries. The advanced smart queue technology used by AVOXI Smart Queue enables its users and their agents to join or leave a queue as per their convenience. They even get to attend multiple call queues at the same time. Further, agents can change their activity status by using the call center agent status of AVOXI Smart Queue. How can I set up my own Call Queue Software? Firstly, you need to choose a virtual number. After the number is chosen, AVOXI Smart Queue will send a confirmation email and other login credentials as well. Secondly, once you are done with your login process you get to customize your routing rules, add a new IVR system menu, set customized greeting texts and voice records and other call management features. Most importantly, you can add alternative payment methods as well. Thirdly, you will be assisted by an AVOXI expert who will make sure that your system is properly set up and you are getting access to all necessary tools. Pricing of AVOXI Smart Queue The pricing of AVOXI Smart Queue is available as per the needs and demands of the customer. If you want to use the services provided by the software, you can request us for a callback. Compatible Platforms for AVOXI Smart Queue AVOXI Smart Queue is a cloud-based call center software that can be accessed from any web browser across multiple devices. What are the benefits of using AVOXI Smart Queue? Call Recording: With AVOXI Smart Queue, users get to evaluate the performance of their agents by recording the calls attended by them. Admins or supervisors can select any queue that they wish to review and mention a time range as well. Once the recording is complete, it will be shown under the Quality Assurance tab. Call Barge and Whisper: Supervisors can step into a live call when required. They can also choose to communicate with the agent without announcing themselves in front of the client. Call barge and call whisper tools are useful for improving the agent’s performance. Customized Call Dispositions: AVOXI Smart Queue allows its users to create their own set of customized dispositions. They can plan out unlimited call outcome labels, designate sublevels and add reasons to them. Quality Scoring: Admins or supervisors can actively grade the performance of their agents during live calls, identify the areas of improvement, track their performance at regular intervals and leave necessary feedback as well. Intuitive Reports: AVOXI Smart Queue offers a variety of intuitive reports to its users based on the performance of their agents and other business-related metrics as well. Users get to view the number of calls attended by an agent and their exact duration in an easy to understand graphical form. AVOXI Smart Queue is a cloud-based virtual call center solution. The software is suitable for all business sizes and fe... Read More What is CallFire? CallFire is an efficient call center solution for small and large business sizes. Users can expand their business by upgrading the engagement levels with their clients. They can purchase local or international toll-free numbers from CallFire’s database and use them to advertise for their own brand or launch campaigns as well. CallFire actively records all the calls and survey results, enabling its users to analyze them and make relevant changes in their business pattern. Further, the efficient IVR system within the software offers advanced scheduling options to its users, allowing them to send numerous dynamic messages to their clients with ease. The inbuilt XML module helps create multi questionnaire surveys in a hassle-free manner. How is the Interactive Voice Response (IVR) feature of the software helpful for its users? CallFire call center software offers an intuitive drag and drop menu enabled Interactive Voice Response (IVR) feature. It facilitates customer interactions using a simple keypress. Users can set up live polls, campaign based surveys and also schedule reminders based on appointments and payments using the IVR feature of the software. The auto-attendant call routing system cuts down the need of a human receptionist. It automatically transfers the call to an appropriate line, thus providing the adequate help needed by the caller. Most importantly, the web based IVR system solution tracks survey results, record the calls and collects responses from live telephonic polls in an efficient manner. Users get to analyze the growth of their individual business and make effective business-related decisions as per their requirements. They can also create a virtual voicemail box of their own. Pricing of CallFire CallFire is available with the following pricing plans: Lite: It charges ₹6,930 on a monthly basis. Startup: It charges ₹13,930 on a monthly basis. Compatible Platforms for CallFire CallFire is a web-based IVR software that can be accessed from any device across multiple web browsers. What are the benefits of using CallFire? Scalable Platform: CallFire offers a scalable platform to its users, enabling them to broadcast their voice or text messages to thousands of clients at a time. Users can add as many customers as they need. Customizable Platform: The text-to-speech feature of the software enables its users to send customized voice messages to their clients. They can add real voices to grab the recipients’ attention. Further, users can retain the authenticity of their business by sending customizable text messages as well. Robust Analytics Tracker: By using CallFire, users get access to intuitive reports based on various business-related parameters. They can link those reports with Google Analytics and even share them with external parties without giving them access to full account details. Customizable Email and SMS Alerts: Users can mention specific parameters as per their own choice or business needs, and receive timely alerts either via emails or SMS. Library of Toll-free Numbers: CallFire features a huge database of local and international toll-free numbers, allowing its users to create a local or global presence for their business. Advanced Customer Retention Tools: Users get to strengthen the relationship with their clients by sending special promotions and feedback surveys. CallFire is an efficient call center solution for small and large business sizes. Users can expand their business by up... Read More What is MCube? MCube is an automated lead generation software; it works to boost your sales outreach and gives you an exceptional reading into your leads. It offers cloud telephony solutions to make your job easier. MCube delivers a wide range of robust automatic call supervision components like business helpline, virtual PBX, call trackers, support management, and many others. Features of MCube MCube offers a great deal of features for your organization to increase your sales exponentially; here are a few features: Administration: Handle call distribution among your team members and integrate telephony app to boost your sales outreach. MCube offers an instinctive administrative UI, that gives you total power of the incoming call supervision and eases the workflow of your organization. Reporting: Your organization can do performance analysis of all the works performed on the MCube platform. The cloud telephony system analytics generates an advanced and in-depth reading of how your employees are managing their sales. Scalability: MCube provides an exceptionally flexible deployment whether it is a simple business helpline necessity or a calculated response for your campaigns. It takes care of all. It even generates reports with scalable comparisons. Low Maintenance: Mcube is a robust built software, that does not require Intricate Coding or Technical Knowledge: It is simple and easy to use, and even novices can become very good at your professions. The software does not require much as compared to the features it offers are impeccable. Price of MCube This best IVR software comes at a varying price that depends on the user's demands. For further price-related inquiries, please request a call. Our sales team would like to help you out with your buying process. MCube is an automated lead generation software; it works to boost your sales outreach and gives you an exceptional rea... Read More What is Tollfreeforwarding? Tollfreeforwarding is a telecommunication software that gives global businesses instant access to existing and new customers through a rich stock of international phone numbers. It is suitable for clients who believe in the motto of ‘business without borders’. One can manage their business locally through the software’s large stock of local phone numbers that their customers can recognize and call comfortably. The enterprise-grade powerful network of the software delivers hundreds of reliable calls every day. The proprietary call systems help clients operate efficiently. All the numbers provided by the software come with call forwarding features such as Simultaneous and Sequential Ringing, Time and Day Routing, International Call Forwarding and many more. Tollfreeforwarding comes with PBX features like Customizable Voice Menu, Fax2MyEmail, VoiceMail2MyEmail, unlimited extensions, and many others. How can clients reach you any time through the software? A toll-free number always grants access to the customers to call you from anywhere in the world free of cost. The software gives companies a presence in a particular city online. One gets to experience a plethora of features such as time and day scheduling, international call forwarding and many more, without having to shell out extra. Users can use the software’s round-the-clock control center to set up their number that they intend to forward to any office, call center, home line or PBX. This negates the location factor as customers can connect with your customer service agents without worrying about the call cost associated with an international call. How can users build trust with customers through Tollfreeforwarding? Tollfreeforwarding comes with multi-language support - the primary requisite of any call center business - and it helps chat with one’s customers in their native language. The software comes with inbuilt international toll-free numbers that allow you to reach out to a wider customer base. Additionally, this helps establish trust between businesses and their customers. You can deliver the message to your customers and take care of their needs, thus establishing your business as a multinational organization. Companies having toll free numbers have a better chance of selling their goods and reaching out to customers. The software possesses multiple toll-free numbers for both local as well as international purposes to achieve the desired results. Being a cloud-based system, it helps improve communication with your clients as well as customers. Pricing of Tollfreeforwarding The pricing of Tollfreeforwarding software is completely customizable and is available as per the needs of your customers. You can request a callback to know about the pricing in detail. How does Tollfreeforwarding help to set up new offices? The software offers virtual phone numbers to over 120 countries that customers or clients can access from both landlines as well as mobile phones. Users do not need to buy expensive new equipment or bear the cost of set-up. One simply needs to choose a number from the inventory where he or she wants the presence of the business and get it activated in a minute. Tollfreeforwarding lets you add or delete numbers and cancel them any time as there isn’t any long duration commitment. Tollfreeforwarding is a telecommunication software that gives global businesses instant access to existing and new cust... Read More What is CloudTalk? CloudTalk is one of the best call center CRM software designed for sales companies. The software helps in boosting the outreach and brings improvement in customer interactivity. This call center CRM solution facilitates in management of better customer relationships globally with the help of an international phone number. It allows companies to create a virtual call center to manage all the workflow in a digital register with all the required details such as time, type, and duration of the call, follow-ups, etc. CloudTalk is a scalable call center CRM solution that is easily configurable according to the user requirements. The software can seamlessly integrate with other applications for lead management and better sales output. Plus, this call center CRM also helps manage post-sale services. What features does CloudTalk offer? Here is a quick rundown of the features offered by CloudTalk: Number portability International and shortcode numbers Call flow design Automated call distribution Interactive voice response Click to Call Call Tagging Call statistics Call monitoring Agent reporting Wallboard Emotion analytics What are the benefits of CloudTalk? CloudTalk facilitates handling of all the minute tasks with efficiency barring the shortcomings that come with micromanagement. Call centers can design a call routing system based on the query of the customer. The software automatically identifies agents available on the floor and routes calls to them. CloudTalk performs emotional analysis on every call for behavioral analysis and data collection. The software offers business-centered utilities for flexible deployment. What is the price of CloudTalk? CloudTalk is available in four different plans, these are: Starter – Rs. 1140/- per month (billed annually) Essential – Rs. 1519/- per month (billed annually) Expert – Rs. 2658/- per month (billed annually) Custom – request quotation CloudTalk is one of the best call center CRM software designed for sales companies. The software helps in boosting the... Read More What is Ozonetel Cloudagent Lite Ozonetel Cloudagent Lite is a cloud-based phone service solution provider that is predominantly used by SMEs. It is completely cost-effective and requires zero rental, which means that you get to enjoy full talktime value. The software allows users to integrate with SMS and Email - the two most used tools for following up on calls. You can instantly organize your customer calls according to your business needs by using Ozonetel Cloudagent Lite PBX solution. This IVR software is able to track and log every call for future references, store call recordings systematically and scale up or scale down operations easily as per your business needs. The software helps in optimizing the performance of your sales team, hence boosting customer satisfaction rates and the overall sales. Additionally, you can improve your performance by monitoring over 40 insightful analytics reports of agents’ call handling approaches. How does Ozonetel Cloudagent Lite work? Ozonetel Cloudagent Lite requires zero fixed costs and does not need any hardware or software. You can get started with it in a matter of minutes through the following steps: Choosing Your Phone Number: Users get the option to choose from a set of toll-free numbers present in the software or may opt for local phone numbers. You can also use an existing phone number for the purpose. Setup IVR: Next, the users can log in simply and set up their IVR within minutes. Henceforth, they can add a menu to route calls to the right callers and the right departments. Kickstart: Finally, users can answer the calls of their customers on mobile devices and login to Ozonetel Cloudagent Lite to view call reports and recordings, and analyze them accordingly. Pricing of Ozonetel Cloudagent Lite The pricing of Ozonetel Cloudagent Lite is exclusively available on the request of customers. You are requested to get in touch with our sales team through the “request a callback” option on our website. How can users grab more business opportunities by using Ozonetel Cloudagent Lite? Ozonetel Cloudagent Lite comes equipped with readymade solutions that offer cost-effective calling solutions. With this IVR software solution, customers can connect with agents even if they are not at their desks. The software makes a queue for the customers if the lines are busy so that everyone gets a chance to speak to the customer support team. Since every call is logged, you can see the ones that got disconnected in the queue and get back to them accordingly. Using Ozonetel Cloudagent Lite, one can also get SMS alerts for the calls that remain unanswered. Compatibility of Ozonetel Cloudagent Lite Ozonetel Cloudagent Lite has both desktop as well as mobile versions. It runs exclusively on Windows desktops. Ozonetel Cloudagent Lite requires zero fixed costs and does not need any hardware or software. You can get started with... Read More What is Nexmo? Nexmo software, currently known as Vonage, is a leading cloud communications platform that provides expert support to growing startups and agile enterprises. It helps elevate the customer experience and ensures that they enjoy new business outcomes on a large scale. The IVR software supports Voice API and SIP trunking which enables the clients to use cloud-based calling systems. Nexmo has a unique messaging system that helps cater to customer queries automatically, thereby improving the customer service. The users can send and receive SMS to and from their customers from any country. The software guards the client companies against fraud with its Number Insight API feature, which provides real-time information about a customer’s phone number(s). How is the Virtual phone number feature beneficial for client companies? With Nexmo, client companies can get access to virtual phone numbers with ease. One can acquire different phone numbers through the Nexmo platform and send them to the clients for effective communication. Users can also develop other communication tools by writing a few lines of code. Virtual phone numbers help clients reach out to their target audience efficiently. Further, it allows the clients to acquire any local phone number from any place around the globe with a simple API call. How does the Number Insight API Feature of Nexmo Benefit the clients? The Number Insight API feature of the software helps companies easily identify thousands of phone numbers around the globe and plan effective ways to reach out to the customers. The companies use fresher data from real-time sources for this purpose. With this feature, they can prevent fraud, block fake accounts and assess all risk factors in the business. It validates the legitimacy of any phone number and ensures that it is reachable so that there are fewer delivery errors. Pricing of Nexmo There are different pricing categories for various sections such as SMS, Voice Calls, Number Verification and getting Number Insights. There is also a separate plan designed for large-scale Enterprises. All of them are totally customizable. You are requested to contact us for any further updates on pricing. How is the Verify API Feature Helpful for the Clients? With the software’s Verify API feature, validating genuine customers has become a lot easier for client companies. The software’s unique feature comes with Nexmo’s patented 2FA technology which protects the companies against any fraud and also helps clients connect with brands through multiple channels. Businesses can authenticate customers using their preferred channels or add new ones like WhatsApp, Facebook, messenger, etc., to reach out to them. The software ensures that the whole conversation is safe with its single user authorization code that is also time bound. Companies can easily block spams with Nexmo’s Verify API feature. Nexmo software, currently known as Vonage, is a leading cloud communications platform that provides expert support to g... Read More What is Exotel Call Recording Software Exotel Call Recording Software is an IVR solution that enables users to record all their inbound and outbound calls for various purposes. With this software, companies can improve their customer handling skills and monitor the overall performance of the sales teams. In other words, you can use this call recording solution for quality control purposes and to train your sales reps internally for enhanced productivity. Moreover, by assessing the customer-agent conversations, businesses can track and identify their buyers’ expectations and hence, can improve or bring innovations to their products and services. What’s Unique in Exotel Call Recording Software? Gather customer feedback: You can talk to your customers and collect valuable feedback by tracking and analysing your voice conversations. Improve efficiency: Using Exotel Call Recording Software, you can minimise the call handling time and make sure that each of your agents has the right info at hand. Gain credibility and brand loyalty: With this call management software, you can improve the image of your business and brand loyalty by using tools like automated call routing, IVR and others. Marketing campaign evaluation: Businesses can rate the efficiency and success of their print as well as digital marketing campaigns by analysing each of their call recordings. Pricing of Exotel Call Recording Software Exotel Call Recording Software is available in 3 pricing plans - Dabbler: It comes for ₹9,999 for 6 months, allowing 3 agents. Believer: This is the most popular plan and it is available at ₹19,999 for 12 months, allowing 6 agents. Influencer: This plan costs ₹49,499 for 12 months, allowing unlimited agents. We also offer a Custom Solution for Enterprise with more personalised quotes. You simply need to get in touch with us or request us a callback. You can talk to our customer care agent for any kind of help like activation key/license key, version upgradation and more. Benefits of Using Exotel Call Recording Software Quality Monitoring: You can control the quality of your customer conversations by monitoring the calls regularly. Performance Monitoring: You can assess the performance of your agents and monitor their customer management skills by listening to voice conversations. Dispute Resolution: With Exotel Call Recording Software Solution, you can settle disputes and resolve conflicts faster. For example, in some cases, call recordings can help you to fight legal battles against unhappy customers by defending yourself. Dual-Channel Recording: This feature enables you to record the participants present in a call separately, which you can use later to assess the call quality. You can also transcribe your calls from speech to text and resolve customer conflicts smoothly. Compatible Platforms of Exotel Call Recording Software Exotel Call Recording Software is compatible with both Windows desktops and mobile devices both for Android and iOS platforms. Gather customer feedback: You can talk to your customers and collect valuable feedback by tracking and analysing your v... Read More What is Livevox? Livevox is a cloud-based contact centre solution software. It serves as a digital contact centre for the enterprises who have more than 25 agents. With Livevox software, enterprises can seamlessly manage interactions. The software’s outstanding risk mitigation and security capabilities help clients adapt to the changing business world quickly. The software has an Omnichannel/AI system that brings down the cross-channel gap. It also acts as a customer relationship management software with which enterprises can seamlessly manage digital engagement with several customers. How is the Livevox software’s Omnichannel/AI Platform Beneficial for Enterprises? The software brings down the cross-channel gap with its fully integrated Omnichannel/AI platform. Livevox incorporates voice, email, SMS chatbots and web chat into a single platform. By this process, it can create a single conversation across many channels. Enterprises can seamlessly engage consumers on the channel they prefer without any disturbance. Your representatives can also access consumer profiles with their related data easily across the whole pre-sales and post-sales journey. Enterprises can also use the omnichannel platform for data analysis by covering multichannel campaigns and digital performance. How can Enterprises Efficiently Manage their Clients with Livevox? Livevox makes it easy for enterprises to efficiently manage the entire consumer journey with detailed insights. It provides a Unified Customer Profile that automatically centralises interactions across all channels in a single location. Unified consumer profiles are accessible to the agents and managers who are responsible for facilitating conversions. Enterprises can create a strong bond between the consumers and agents with the help of this software. The agents are equipped with desktops that provide critical insight into the consumer’s profile. The software also ensures multi-channel risk mitigation with essential controls so that the enterprises can manage contacts across multiple channels based on the time of day, consent and DNC. Pricing of Livevox The pricing of Livevox software is available on demand by the customers. Please request a callback on our website. How can enterprises optimise their workforce with Livevox? Livevox enables the enterprises to efficiently manage their workforce with its integrated multichannel agent scorecards. The scorecards include 100 percent screen and call recording features along with other performance analyzers like CSat scores, speech analytics. The enterprises can easily access the data across all channels in a single platform. The software caters to both the audio and visual needs of the enterprises on the basis of which they can scale the agent performance. Livevox is a cloud-based contact centre solution software. It serves as a digital contact centre for the enterprises wh... Read More What is VAgent? VAgent is an IVR software designed to manage call center operations. It is a cloud-based interactive voice response system, which allows organizations to route the calls across your service reps based on the customer’s query. The software facilitates 24/7 customer availability to manage business calls around the clock. The IVR solution helps users track and record every call and save it on to the cloud for the future training and cross-examination of an agent’s performance. VAgent IVR solution’s call recording feature helps take voicemail requests for unattended calls and improve the quality of service. Further, this IVR solution allows agents to re-route the call instantly to the required departments. It provides call agents the complete control over how they wish to manage the calls to enhance their productivity. If an agent on call receives another call, he can transfer that extra call to the next available service representative. VAgent IVR Software Features Here is a quick overview of the core features offered by VAgent: Automated call recording Innovative call routing IVR solutions SMS alerts Greeting messages on call In-call transfer Integration Sticky agent Live call tracking Parallel calling Why use VAgent IVR system for your call center operations? VAgent provides top of the class services for call centres to manage their daily duties. The software also removes the inconvenience of self-hosting the workflow data of the office by hosting data on the cloud. This IVR software introduces an automated call recording facility, which allows call centers to record every interaction. VAgent is not limited to conducting daily operations of a call centre but also helps in improving the quality of service. It allows business owners to setup business hours to take agent calls. And, in case the customer calls at after the business hours, their voice will be recorded through voicemail system. What is the price of VAgent IVR Software? VAgent IVR software price is available on request. Please request a call to connect our sales experts. VAgent is an IVR software designed to manage call center operations. It is a cloud-based interactive voice response sys... Read MoreCompare Products
Still Confused?Get Advice from India’s Best Software Expert
Last Updated on : 23 Apr, 2021
Buyer's Guide for Top IVR Software
Found our list of IVR Software helpful? We’re here to help you make the right choice and automate your business processes. Let’s discover some of the essential factors that you must consider to make a smarter decision!
What is IVR Software?
IVR software is a technology, which utilizes voice recognition and artificial intelligence technologies to provide instant response to customer calls. IVR software is popularly used in banks, e-commerce, travel agencies and weather departments to answer frequent customer queries.
With IVR or integrated voice, response utilizes the automated telephony technology to replace the first-level interaction with callers and routes their calls to appropriate customer service agents based on their query. IVR software utilizes Dual-tone multi-frequency signalling (DTMF) processes to help with the screening of customer queries and redirecting their calls to appropriate recipients by call center software.
How Does IVR System Work?
IVR system is helping businesses tap on their potential customers with real-time response to their queries. IVR plays an important role in boosting the profit of a company by addressing questions of your potential customers. Your customers are likely to purchase more from your retail store if all their product-related FAQs are answered through automated and integrated voice response. IVR software further adds value to a company’s revenue cycle, as your customers can make payment online even without needing any manual intervention.
What are the different types of IVR software?
- Single-Level IVR: It allows adding only one layer of IVR to your organizational call flow.
- Multi-Level IVR: This software helps with a diverse IVR design that includes 0-9 prompts and you can also add multiple layers of IVR.
- Hosted IVR: With hosted IVR, businesses can manage IVR applications on the go with an uninterrupted internet connection and deliver round the clock customer service.
- Agent-Assisted IVR: Here, agents use pre-recorded phrases to interact with customers and ensures that IVR menu options are simple.
Features of IVR System
Skill-Based RoutingIncoming calls are assigned to the most suitable agents instead of any available agent. This way, IVR software ensures efficient call routing and outstanding customer service.
Call QueuingNo one wants to wait, especially when you contact a call service agent to resolve your queries. However, it becomes unavoidable sometimes. Using the call queuing feature of IVR software, you can put your customers in the ordered queue and reduce the waiting time effectively.
After Hours RoutingThis feature of IVR software is used to schedule after-office calls or to pause calling services during non-business hours.
Call Waiting/On-HoldWith the call waiting feature, IVR software notifies your service reps whenever another caller tries to connect with them while they are on a call.
Preferred Agent RoutingIVR software creates a queue of agents who are authorized to receive specific interactions.
Call Metrics ReportCall reports help managers improve their call handling performance with multiple reports about different stages of customer service.
IVR DesignBecause of the bad IVR design, businesses always suffer. However, with a good IVR software, you can route your users to the right service representative and ensure that their queries are quickly resolved.
Omni-Channel ConnectivityWith email server and CRM integration, businesses can manage calls from all possible channels to provide omni-present service.
Inbound IVRThe inbound IVR feature allows organizations to add new functionalities to inbound calls, such as, ACD call routing, call-in surveys and music for waiting calls.
Outbound IVRFrom auto dailer to appointment reminder and call surveys, outbound calls can be managed well with IVR software.
Voice MailThe voice mail feature allows users to send voice messages and process transactions related to products and services.
Audio & TTSThe text to speech feature is used by call centre agents that helps reading digital text aloud and converts words into audio.
User InteractionIVR systems provide pre-recorded audio to help users navigate through the options and connect with the right customer service agent.
Calendar ReportsIVR systems provide built-in reporting features and generates IVR events for each incoming call interaction.
Real-Time AnalyticsThe real-time monitoring functionality of IVR software helps create a full report all interactions across different platforms.
Benefits of IVR Software
Automate Customer ReportIVR system for call centres and corporates to help customers with their queries without even involving any live agent.
Prioritize CallsBusinesses often get high-volume customer calls daily, and it’s important to prioritize calls to meet their needs. Thus, a business will never lose a high-volume customer who needs urgent support.
Manage High Call VolumesBusinesses can easily handle high call volumes even when their customer service champs are not available. IVR software lets callers waiting in the queue to request a call back from the agent.
Reduced Operational CostsIVR calls are cost-effective in comparison to traditional call-based customer service. This way, organizations can save on operational costs and focus on resolving critical issues of customers.
Improved Customer RelationshipIntegrated with CRM software, IVR machines help businesses track customer interactions and address their issues across all social media platforms.
Improved Lead ConversionWith IVR software, you can also automate the process of reaching out to your prospects through automated calls. This is crucial to qualify your leads based on their interest.
Most Trending Software Solutions
Articles For IVR Software
IVR Software
15 Best Sales Call Management Apps for Android & iPhoneManaging calls and contacts is easy with a call management system. The best call management apps for iPhone and Android often have an attractive design interface for handling call logs. As a call history manager app, the software offers basic features like call recording, blocking and smart dialer. ...Read More
IVR Software
10 Best IVR Systems to Ensure Business Continuity in Uncertain TimesInteractive Voice Response systems are an answer to uncertain times where you have to ensure uninterrupted customer service irrespective of the place or the time you are operating from. IVR software does the exact same thing by ensuring seamless customer experience. It uses customisable call flow me...Read More
IVR Software
10 Best Free International Calling Apps for Unlimited Calling, Text & VideosCommunication tools such as international calling apps are being widely used for developing not just business relations but also doing meaningful conversations. People across the world uses the best international calling apps for calls, text & video conversations. Moreover, the interface of most...Read More
IVR Software FAQsQ1 - What is the best open source IVR software?
Some of the most-used open source IVR testing tools are:
· Voxibot
· Ekiga
· VBVoice
· TeamSpeak
· Zoiper
Q2 - What is the IVR system cost?
You can get cloud based IVR system for small businesses at reasonably low prices. Please connect with our product experts to get customized IVR system quotes.
Q3 - How IVR software helps improve customer experience?
With button and voice prompts, customers can avoid the wait time and get answers to all their queries through recorded voices. For example, customers can check the status of their order, track their order or raise a refund request with integrated voice response systems.
Q4 - How is IVR helping the banking sector?
With IVR systems, all banking needs of customers can be answered automatically on the phone through pre-recorded answers and voice prompts
Q5 - What is IVR payment
IVR system helps with automated payment with the use of a smartphone securely without even involving a person. This is a great source for businesses to create value for customers and increase their revenue.
Q6 - FInd ivr system software nearby your cities.
Find the cloud telephony providers and IVR software is now available nearby you and in your city, find and get a free demo now.
- Mumbai
- Ahmedabad
- Bangalore
- Chennai
- Kolkata
- Delhi
- Pune
- Hyderabad
- Gurgaon
- Coimbatore
- Surat
- Patna
- Jaipur
- Lucknow
- Vadodara
- Rajkot
Q7 - Find IVR sysytem software for suitable industries.
Find the best cloud telephony providers and IVR software for your industry and book now for customization.
- Call Center
- KBO and BPO
- Inside Sales Agencies
- AGO
- 5500+
Software - Best Price
Guaranteed - Free Expert
Consultation - 20 Lacs+
Happy Customers
Get additional discount on Registration for next purchase
Be updated about technology in your business
*Don't worry! We won't spam you.😊 God promise
Enter your email
-
Data Backup Software 
Endpoint Backup Solution 
Email Backup Software 
Saas Backup Solution 
Mobile Data Backup Software 
Data Recovery Software 
Disaster Recovery Software 
Accounting Software 
GST Software 
Expense Management Software 
Income Tax Software 
HR Software 
Payroll Management Software 
Attendance Management Software 
Leave Management Software 
Recruitment Management Software 
Applicant Tracking System 
Workforce Management Software 
Designing Solutions 
Animation Software 
Audio Editing Software 
Video Editing Software 
Photo Editing Software 
ID & Photo Printing Software 
Desktop Publishing Software 
Audio Mixing Software 
Graphic Design Software 
3D Design Software 
Website Design Software 
Interior Design Software 
Fashion Design Software 
Video Making Software 
Food Service Management Software 
Canteen Management System 
Dairy Management Software 
Sabzi Mandi Software 
Catering Management Software 
Food Delivery Software 
Transport Management Software 
Automobile Workshop Software 
GPS Vehicle Tracking System 
Logistics Management Software 
Courier Management Software 
Inventory Management Software 
Warehouse Management Software 
Petrol Pump Management Software 
Supply Chain Management Software 
Fleet Management Software 
Order Management Software 
Toll Management Software 
Parking Software 
Delivery Management Software 
Sales Force Automation Software 
CRM Software 
Online Reputation Management 
Contact Management Software 
Marketing Automation Software 
Loyalty Management Software 
MLM Software 
Customer Feedback Management Software 
Sales Management Software 
Survey Tools 
Lead Management Software 
Real Estate CRM 
Mobile CRM Software 
Pharma CRM Software 
Travel Agency CRM Software 
Healthcare CRM Software 
Call Center CRM Software 
Sales CRM Software 
Data Analytics Tools 
Business Intelligence Software 
Conversational AI Platform Software 
Speech Recognition Software 
Voice Analysis Software 
Cloud Analytics 
Predictive Analytics Software 
Stream Analytics 
Data Analysis Software 
Statistical Analysis Software 
Big Data Tools 
Dashboard Software 
BPM Software 
PLM Software 
3D CAD Software 
GIS Software 
Groundwater Modeling Software 
CAE Software 
CAM Software 
Decision Management Software 
Robotic Process Automation Software 
Workflow Management Software 
Floor Plan Software 
Architecture Design Software 
BIM Software 
Simulation Software 
Electrical Design Software 
Wireframe Tools 
Collaboration Software 
Remote Desktop Software 
Video Conferencing Software 
Web Conferencing Software 
Meeting Management Software 
Webinar Software 
Business Software During COVID-19 
Instant Messaging Software 
Whiteboard Software 
Meeting Room Booking System 
Cyber Security Software 
Mobile Device Management (MDM) Software 
Network Security Solution 
Endpoint Security Software 
Data Security Software 
Email Security Software 
Mobile Security Software 
Password Management Software 
Identity Access Management Software 
Vulnerability Assessment Tools 
Website Security 
VPN Software 
Antivirus Software 
Application Security Software 
Firewall Security Management Software 
Web Access Management Software 
Barcode Scanners 
POS Machine 
Biometric Device 
Server 
Storage Devices 
Laptops & PCs 
Printers 
Lan Switching Tool 
Network Devices 
Micro ATM Devices 
Speakerphone 
HR & Payroll Management Services 
Agriculture 
Architecture 
Automobile 
E-Commerce 
Education 
Fashion 
Finance 
Healthcare 
Hospitality 
ITES 
Jewellery 
Legal 
Logistics 
Manufacturing 
Media House 
Pharmaceutical 
Real Estate 
Retail 
Sports & Lifestyle 
Tours and Travels 
Transportation 
Accounts
Administration
Cashier
Customer Service Support
Design
Finance
Hospitality - Tourism
Human Resources
IT
Legal
Marketing
Marketing Communication
Operations
Public Relations
Purchasing
Research & Development 
Sales
Supply Chain
Taxation
Training & Support
