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Best IVR Phone System Solutions For Small Business

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IVR Guru - Premium Plan

by Deetya Soft

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IVR Guru What is IVR Guru? The IVR Guru is an IVR software that interacts with callers, gathers informatio...

by Deetya Soft

(2 reviews )

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PRICE ON REQUEST

Features :

Auto Lead Assigning
Leads Capture
Follow up
Client Searching
Reports
Maintain Client Profile
History Tracking
Lead IVR Feature
User Wise Dashboard Option
Working With Lead
Google Adwords Report
Download Recording
Call Recording
Agent Forwording
View Lead / Client History
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Livevox What is Livevox? Livevox is a cloud-based contact centre solution software. It serves as a digita...

by LiveVox

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PRICE ON REQUEST

Features :

Call Recording
Campaign Management
Inbound Call Center
Manual Dialer
Queue Management
Reporting & Analytics
Chat with visitors in real-time
Outbound Call Center
Call Scripting
6 More

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Freshcaller What is Freshcaller? Freshcaller is a comprehensive call center solution, offering assistance to ...

by Freshworks

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Starting Price

₹1,399.00/month

Features :

Inbound Call Center
Number Porting
Basic Call Queues
Wait Queues
Voicemail
Warm Transfer
Call Recording
IVR Facility
Call Monitoring
Fully Custom reports
Call conferencing
SIP Connections
Holiday Routing
Advanced Call Metrics
Call Barging
Call Center Agent Statuses
Queue Callback
Omnichannel Routing
Service Level Monitoring
Speech Enabled IVR
Email, social, chat, phone channels
Agent Scripts
Email Bot & Chatbots
IP Whitelisting
Call Recording Opt-out
Agent Availability Report
Abandoned Call Metrics
Smart Answer Bot
Multilingual Support
26 More

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PRP Toll Free Number Service IVR Software

PRP Toll Free Number Service What is PRP Toll Free Number Service? PRP Toll Free Number Service offers a wide variety of toll ...

by PRP

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PRICE ON REQUEST

Features :

Multi-Level IVR
Whitelisting
Blacklisting
Office Hour Configuration
Voice Mail
Skill Based Routing
Analytics
4 More

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PRP Missed Call Service About PRP Missed Call Service PRP Missed Call Service is an efficient missed call API and Alert s...

by PRP

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PRICE ON REQUEST

Features :

Lead Generation
Easy Integration
Campaigns
Reports
API Integration
Analyze
3 More

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PRP Bulk Voice Messaging What is PRP Bulk Voice Messaging? PRP Bulk Voice Messaging is a bulk voice messaging solution. It...

by PRP

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PRICE ON REQUEST

Features :

Voice Broadcast
Available in Multiple Languages
Campaigns
Easy to understand
Delivery
Target Right Audience
3 More

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Salesquared IVRS An interactive voice response system (IVRS) is an automated bot that answers your phone call, asks y...

by SaleSquared

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PRICE ON REQUEST

Features :

Call Announcement
Multi-Level IVR
Call Recording
Set Working Hours
Custom Hold Tune
Blacklisting
Call Forwarding
Auto Reply SMS
Call Flow
Call Logs
Text to Speech
Sticky agent
Whitelisting
Integrations
11 More

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Cube Call centre Solution What is the Cube Call Center Solution? Cube Call Center Solution has been in the helpline s...

by Cube Software

(3 reviews )

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PRICE ON REQUEST

Features :

True predictive dialing
Comprehensive CRM
Call conferencing
Call Recording
Agent monitoring
Agent statistics
Real-time campaign manipulation
Lead IVR Feature
Reports
Voice Mail
Progressive Dialer
Email & SMS Integration
Online Fax
10 More

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AVOXI Smart Queue What is AVOXI Smart Queue? AVOXI Smart Queue is a cloud-based virtual call center solution. ...

by AVOXI

(2 reviews )

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PRICE ON REQUEST

Features :

Minimal Capital Investment
Remote Agent Functionality
Cost-effective Scalability
Essential Call Center Features
Rapid Deployment
SMS & Email Support
3 More

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CallFire What is CallFire? CallFire is an efficient call center solution for small and large business size...

by CallFire

(2 reviews )

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PRICE ON REQUEST

Features :

Voice Broadcast
Text Messaging
Smart Call Tracking
Interactive Voice Response
Text to Speech
Simplified XML authoring
Scheduling
Easy to Install, Simple to Manage
Caller ID
Inbound and Outbound Calls
Virtual Voice Mail Box
8 More

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MyOperators What is MyOperator? MyOperator is one of the best call center software for businesses of all size...

by MyOperator

(4 reviews )

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PRICE ON REQUEST

Features :

Choose your business number
Analyze your business’s call traffic
Connect your callers to the right agent
Notification Engine
CRM
Call Recording
Toll Free Number
Analytics and Reporting
Smart Call Tracking
Voicemail
Intercom Groups
Sticky agent
Data Export
SSL Security
API Integration
12 More

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Knowlarity SuperReceptionist IVR Software

Knowlarity SuperReceptionist What is Knowlarity SuperReceptionist? Knowlarity SuperReceptionist is one of the most popul...

by Knowlarity

(2 reviews )

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PRICE ON REQUEST

Features :

Blended Call Center
IVR Facility
Progressive Dialer
Outbound Calling
Toll Free Number
2 More

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Dialogtech Product details will be uploaded by brand or vendor very soon....

by Dialogtech

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Exotel Call Recording Software IVR Software

Exotel Call Recording Software What is Exotel Call Recording Software Exotel Call Recording Software is an IVR solution that ena...

by Exotel Techcom

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PRICE ON REQUEST

Features :

Voice & Data Integration
Voicemail
SMS Integration
Customer Management
Repeat calls missed
Missed Call Services
Call Recording
Reports & Analytics
Call & SMS Filtering
Get Real-Time Notifications
Daily Email Reports
8 More

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CloudTalk What is CloudTalk? CloudTalk is one of the best call center CRM software designed for sales compa...

by CloudTalk

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PRICE ON REQUEST

Features :

Call Queuing
Call Recording
Internal Call Transfer
Voicemail
Toll Free Number
SMS integration & Notification
Teamwork & Communication
4 More

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Mcube What is MCube? MCube is an automated lead generation software; it works to boost your sales...

by VMC Technologies

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PRICE ON REQUEST

Features :

CRM integration
Lead Management
Customisable Welcome Greeting
API Integration
Toll Free Number
Call Center Management
Outbound Reporting
Analytical Reports
Mobile App
Internal Call Transfer
Inbound Reporting
Voice & Data Integration
9 More

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Yocc What is YOCC? YOCC, which stands for Your Own Calls Centre, automates the contact center operatio...

by BigV Telecom

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PRICE ON REQUEST

Features :

Lead Management
Contact Management
Call Routing
Multiple Extension
Call Logs
Smart Call Tracking
Call Center Management
Analytical Reports
Contact History
6 More

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IVR Studio What is IVR Studio? IVR Studio is an Interactive Voice response solution that offers superior qua...

by Voicent Communications

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PRICE ON REQUEST

Features :

Easy Setup
User Interaction
Security
Scalability
Inbound IVR
Audio & TTS
Voice Mail
Call Queuing
Outbound IVR
IVR Design
Web, Email, CRM, Phone Connectivity
8 More

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Ozonetel Cloudagent Lite What is Ozonetel Cloudagent Lite Ozonetel Cloudagent Lite is a cloud-based phone service sol...

by Ozonetel Systems

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PRICE ON REQUEST

Features :

CRM integration
Banquet and conference Management
Contact Management
Internal Call Transfer
Call Recording
Call Center Management
Outbound Reporting
IVR and Dial Groups
Lead Management
Call Routing
API Integration
Inbound Reporting
Outgoing Call Tracking
10 More

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Buyer's Guide for Top IVR Software

Found our list of IVR Software helpful? We’re here to help you make the right choice and automate your business processes. Let’s discover some of the essential factors that you must consider to make a smarter decision!

What is IVR Software?

IVR software is a technology, which utilizes voice recognition and artificial intelligence technologies to provide instant response to customer calls. IVR software is popularly used in banks, e-commerce, travel agencies and weather departments to answer frequent customer queries.

With IVR or integrated voice, response utilizes the automated telephony technology to replace the first-level interaction with callers and routes their calls to appropriate customer service agents based on their query. IVR software utilizes Dual-tone multi-frequency signalling (DTMF) processes to help with the screening of customer queries and redirecting their calls to appropriate recipients by call center software.

How Does IVR System Work?

IVR system is helping businesses tap on their potential customers with real-time response to their queries. IVR plays an important role in boosting the profit of a company by addressing questions of your potential customers. Your customers are likely to purchase more from your retail store if all their product-related FAQs are answered through automated and integrated voice response. IVR software further adds value to a company’s revenue cycle, as your customers can make payment online even without needing any manual intervention.

What are the different types of IVR software?

Single-Level IVR: It allows adding only one layer of IVR to your organizational call flow.

Multi-Level IVR: This software helps with a diverse IVR design that includes 0-9 prompts and you can also add multiple layers of IVR.

Hosted IVR: With hosted IVR, businesses can manage IVR applications on the go with an uninterrupted internet connection and deliver round the clock customer service.

Agent-Assisted IVR: Here, agents use pre-recorded phrases to interact with customers and ensures that IVR menu options are simple.

Features of IVR System

Skill-Based Routing

Incoming calls are assigned to the most suitable agents instead of any available agent. This way, IVR software ensures efficient call routing and outstanding customer service.

Call Queuing

No one wants to wait, especially when you contact a call service agent to resolve your queries. However, it becomes unavoidable sometimes. Using the call queuing feature of IVR software, you can put your customers in the ordered queue and reduce the waiting time effectively.

After Hours Routing

This feature of IVR software is used to schedule after-office calls or to pause calling services during non-business hours.

Call Waiting/On-Hold

With the call waiting feature, IVR software notifies your service reps whenever another caller tries to connect with them while they are on a call.

Preferred Agent Routing

IVR software creates a queue of agents who are authorized to receive specific interactions.

Call Metrics Report

Call reports help managers improve their call handling performance with multiple reports about different stages of customer service.

IVR Design

Because of the bad IVR design, businesses always suffer. However, with a good IVR software, you can route your users to the right service representative and ensure that their queries are quickly resolved.

Omni-Channel Connectivity

With email server and CRM integration, businesses can manage calls from all possible channels to provide omni-present service.

Inbound IVR

The inbound IVR feature allows organizations to add new functionalities to inbound calls, such as, ACD call routing, call-in surveys and music for waiting calls.

Outbound IVR

From auto dailer to appointment reminder and call surveys, outbound calls can be managed well with IVR software.

Voice Mail

The voice mail feature allows users to send voice messages and process transactions related to products and services.

Audio & TTS

The text to speech feature is used by call centre agents that helps reading digital text aloud and converts words into audio.

User Interaction

IVR systems provide pre-recorded audio to help users navigate through the options and connect with the right customer service agent.

Calendar Reports

IVR systems provide built-in reporting features and generates IVR events for each incoming call interaction.

Real-Time Analytics

The real-time monitoring functionality of IVR software helps create a full report all interactions across different platforms.

Benefits of IVR Software

Automate Customer Report

IVR system for call centres and corporates to help customers with their queries without even involving any live agent.

Prioritize Calls

Businesses often get high-volume customer calls daily, and it’s important to prioritize calls to meet their needs. Thus, a business will never lose a high-volume customer who needs urgent support.

Manage High Call Volumes

Businesses can easily handle high call volumes even when their customer service champs are not available. IVR software lets callers waiting in the queue to request a call back from the agent.

Reduced Operational Costs

IVR calls are cost-effective in comparison to traditional call-based customer service. This way, organizations can save on operational costs and focus on resolving critical issues of customers.

Improved Customer Relationship

Integrated with CRM software, IVR machines help businesses track customer interactions and address their issues across all social media platforms.

Improved Lead Conversion

With IVR software, you can also automate the process of reaching out to your prospects through automated calls. This is crucial to qualify your leads based on their interest.

Articles For IVR Software

IVR Software

10 Best IVR Systems to Ensure Business Continuity in Uncertain Times

author_image Somya Gupta 8 Mins read

Interactive Voice Response systems are an answer to uncertain times where you have to ensure uninterrupted customer service irrespective of the place or the time you are operating from. IVR software does the exact same thing by ensuring seamless customer experience. It uses customisable call flow me...

IVR Software

10 Best Free International Calling Apps for Unlimited Calling, Text & Videos

author_image Somya Gupta 4 Mins read

Communication tools such as international calling apps are being widely used for developing not just business relations but also doing meaningful conversations. People across the world uses the best international calling apps for calls, text & video conversations. Moreover, the interface of most...

IVR Software FAQs

Q1 - What is the best open source IVR software?

Some of the most-used open source IVR testing tools are:

· Voxibot

· Ekiga

· VBVoice

· TeamSpeak

· Zoiper

Q2 - What is the IVR system cost?

You can get cloud based IVR system for small businesses at reasonably low prices. Please connect with our product experts to get customized IVR system quotes.

Q3 - How IVR software helps improve customer experience?

With button and voice prompts, customers can avoid the wait time and get answers to all their queries through recorded voices. For example, customers can check the status of their order, track their order or raise a refund request with integrated voice response systems.

Q4 - How is IVR helping the banking sector?

With IVR systems, all banking needs of customers can be answered automatically on the phone through pre-recorded answers and voice prompts

Q5 - What is IVR payment

IVR system helps with automated payment with the use of a smartphone securely without even involving a person. This is a great source for businesses to create value for customers and increase their revenue.

Q6 - FInd ivr system software nearby your cities.

Find the cloud telephony providers and IVR software is now available nearby you and in your city, find and get a free demo now.

Q7 - Find IVR sysytem software for suitable industries.

Find the best cloud telephony providers and IVR software for your industry and book now for customization.

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