-
Software Categories
-
Data Backup Software
Accounting Software
HR Software
Designing Solution
Food Service Management Software
Transport Management Software
Sales Force Automation Software
Data Analytics Tools
BPM Software
Collaboration Software
Cyber Security Software
- Network Security Solution
- Endpoint Security Software
- Data Security Software
- Email Security Software
- Mobile Security Software
- Password Management Software
- Identity Access Management Software
- Website Security
- VPN Software
- Antivirus Software
- Application Security Software
- Firewall Security Management Software
- Hardware Categories
- By Industry
- By Department
Hot Deals
- All Products
-
Buyer's Guide
-
Related Article
-
FAQs
Best Live Chat Software For Small Business
Sort By
Supported Platforms :Deployment :
Zoho SalesIQ What is Zoho SalesIQ? Zoho SalesIQ is a live chat software for acquiring and managing your ...
Starting Price₹1,140.00/monthFeatures :Supported Platforms :Deployment :Supported Platforms :Deployment :
C-Zentrix CZ Chat What is C-Zentrix CZ Chat? C-Zentrix CZ Chat is live chat bot software designed for companies tha...
by C-Zentrix
PRICE ON REQUESTFeatures :Supported Platforms :Deployment :Supported Platforms :Deployment :Supported Platforms :Deployment :
My LiveChat My Live Chat is used as a small business live chat solution, an enterprise chat application, a live ...
by My LiveChat
PRICE ON REQUESTFeatures :Supported Platforms :Deployment :Supported Platforms :Deployment :
Snapengage Product details will be uploaded by brand or vendor very soon....
by Snapengage
PRICE ON REQUESTFeatures :Supported Platforms :Deployment :
PRICE ON REQUESTFeatures :Supported Platforms :Deployment :
Contus Fly Product details will be uploaded by brand or vendor very soon....
by CONTUS
PRICE ON REQUESTFeatures :Supported Platforms :Deployment :Supported Platforms :Deployment :Supported Platforms :Deployment :
Zendesk Chat What is Zendesk Chat? Zendesk Chat is one of the best live chat software designed for servi...
by Zendesk
PRICE ON REQUESTFeatures :Supported Platforms :Deployment :
Technoduce CroplaChat Technoduce CroplaChat SDK is a marketplace buyer-seller chat for any marketplace websites like e-com...
by Technoduce
PRICE ON REQUESTFeatures :Supported Platforms :Deployment :
Srimax output desk software Srimax Output Desk software is a live chat system specially designed to convert their visitors into ...
by Srimax
PRICE ON REQUESTFeatures :Supported Platforms :Deployment :
LivePerson AI Powered Chatbots Product details will be uploaded by brand or vendor very soon....
by LivePerson
PRICE ON REQUESTFeatures :Supported Platforms :Deployment :Related Categories
Compare Products
Last Updated on : 25 Sep, 2020
Buyer's Guide for Top Live Chat Software
Found our list of Live Chat Software helpful? We’re here to help you make the right choice and automate your business processes. Let’s discover some of the essential factors that you must consider to make a smarter decision!
What is Live Chat Software?
Live chat software is an application that helps organizations in providing immediate customer support and information. It is basically an online customer support system with live support, help desk software, and web analytics capabilities. Live chat software also helps businesses manage customer conversation from a single platform. It creates auto-responses to commonly asked questions to address the concerns of their website visitors even during off-hours.
Whether you own a product or run a service, you should provide good support to foster your relationship with your customers, which would eventually help you grow your customer base.
How to Use Business Live Chat Software?
It is extremely easy to use live chat software. All you need to do is embed the application on your website and fill in the required details. After that, you will be able to engage with visitors who are browsing your website via instant messaging. A browser window will appear on your website for the visitors to type into the chatbox and communicate with concerned departments.
Why use Live Chat Support Software?
You should use live chat software because it helps increase sales and conversions, reduce support costs, build buyers’ trust and give a satisfying customer experience. Live chat software also helps improve the website experience and understand your customers’ need in a better way. Live chat software leads to good customer support and good customer support leads to build trust and provides higher chances of online conversion. It reduces support costs and helps to understand your customers better by directly interacting with them on a one-on-one basis.
How does Live Chat System Software Work?
Live chat systems allow you to instantly communicate with your customers via instant messaging. The live chat software works in the same way as any instant messaging software. A chat box simply appears within the customers’ browser window, and they can chat with the operator by typing into the live chatbox.
Key Features of Live Chat Software Solutions
Proactive chattingIt is a feature where the customer support executives initiate the chat and reach out to your website visitors by offering help instantaneously. This is a very important tool for increasing customer satisfaction and customer engagement. It also comes with a custom message and an image in a small live chat window.
Visitor TrackingThis feature in business live chat software acts as a comprehensive tracking facility that provides you with detailed insight into the behaviour of your website’s visitors. The insights are necessary because your website visitors are also your potential clients. It includes information like the amount of time spent by a visitor during the chat, their overall activity, conversion tracking, a record of transcript reports and many more.
Chat ratingThis feature allows customers to rate their chat conversations. Feedback from your customers will provide crucial information on the quality of your support and if there are areas you can improve on for customer satisfaction.
Trigger alertsThis feature in business live chat software can send customised and targeted messages to customers. For example, you can help customers complete their purchase by automatically reaching out through the chat.
Operator monitoring
This feature in web live chat software lets you supervise your operators. By using the insights about their performance, you can see who is performing well and who are underperforming. You can use these insights to train and improve the quality of your chat support.
Automatic responses
You can speed up your support executive’s response time by allowing automatic responses for frequently asked questions in web live chat software. Saving and reusing these replies save time and increase the efficiency of your employees.
File transfers
The built-in function for transferring files between chat operators and website visitors ensures convenience. It also gives clear instructions on compatible file types and file sizes.
Easy integration
You can integrate the online live chat software with any application you're currently using. You can put and retrieve all the data you want from the live chat software.
Reports and analytics
Using this feature, you can monitor activities such as chat histories, conversion tracking, visitor details, and average time spent on chats. This function is important for determining effective strategies and implementing improvements.
Chat monitoring
This feature in online live chat software lets you track detailed chat conversations in real-time and see who among your executives are currently on chat. This would increase your employees’ efficiency and productivity.
Queue time
This feature in support live chat software provides your visitors with an approximation of the wait time before starting a live chat conversation. This feature is suitable when there’s a high volume of chat. Waiting for an indefinite time may lead your visitors to exit the website, which can hurt your company’s customer satisfaction level. It may also mean a loss of a few potential customers.
Benefits of Business Live Chat Software Support For Websites
A better understanding of customer expectationsIt is very important to understand your buyers’ needs and then provide the right solution to them. The live chat software gives you the opportunity to close a deal and also give you access to target the right customers.
Increased sales and conversions
No doubt, customers will have questions about your product or service. Live chat software gives you the chance to grab your customer’s attention and also help them reach a buying decision.
Chat routing
With live chat software, you can transfer chats to any of the free operator routes the customer to the right executive. This is beneficial for the efficiency of your employees when the workload increases.
Reduced support costs
In traditional call centres, support executives can just one call at a time. But, with live chat software, an executive can take up multiple chats at once. So, you don’t have to hire as many support executives as you had to earlier.
Build trust with buyers
Customers are usually doubtful while buying new products or services. Having live chat software ensures that you engage with the customers and make them more aware of your deliverables. You can also convince them about your product and lead them to a successful sale.
Gives a competitive advantage
Live chat software will provide you with an added advantage over your competitors because you will be able to address your customers’ issues better and quicker.
Increased sales value
With live chat software, you will be able to upsell and cross-sell your products. For example, a customer wants to buy a mobile phone. With live chat software, you can recommend him to buy a better phone. This is called upselling. You can also recommend him to buy a phone cover or earphones to go with the phone. This is called cross-selling. Both upselling and cross-selling would increase your sale value.
Better customer relationship
With live chat software, you are able to offer a better customer experience. Because live chat software ensures an immediate response to the customer’s query. Studies have shown that live chat software provides high satisfaction levels as well.
Getting leads
The live chat software acquires the details of customers who type anything in the live chatbox. They can be your potential leads and contacted later on to be nurtured across the marketing funnel.
A better understanding of customers
The live chat software helps get a better understanding of what the customers want. The success of a company depends on its customers. Hence, understanding what the customers want is extremely important for any business.
Pre-chat & offline forms
By using this feature of pre-chat forms, you can ask visitors for their contact information before starting a chat. This ensures that customer queries can be addressed even while you’re not online.
Chatbots
You can also integrate AI-powered bots into chat using API. This will automate answers to common queries of your visitors with pre-defined templates.
Mobile optimization
A lot of people use their phones for browsing through different websites. This feature lets you provide assistance to the visitors regardless of what device they are using.
Triggers
This feature in top chat software sets customised triggers for various circumstances. While using live chat software, your employees will get notified about a recurring website visitor so that they can start a chat session immediately.
Buy Online Live Chat Software
Finding the best live chat software should be based on what your organisation needs. Depending upon the type of features that you need, your choice of live chat software will change. Along with the need, make sure you also follow the given points to make the right choice of live chat software:
Pricing, Cloud-based vs. self-hosted, third party software integration, infra & security, demo
Live Chat Pricing
Every live chat software come with different pricing plans that would charge you depending on your requirement and the number of features you seek. While selecting a live chat software, you have to keep in mind how many chats you are handling every month, the type of reporting you to require, and on how many websites do you need to have live chat.
Cloud-based vs. self-hosted
In self-hosted services, the applications are hosted on the organization’s infrastructures. Cloud-hosted software resides on a third-party server and is operated with the help of the Internet. There are a few benefits of using live chat software like getting regular updates, no requirement of external IT infrastructure and quick bug resolutions. You can also access a cloud-based software anytime, anywhere.
Third-party software integration
It is important to consider if the software you are selecting is able to integrate with other important application. This is necessary because of the rising competition in the market, you have to stay up-to-date with the latest technology. That is why you need to make sure that your live chat software integrates seamlessly with different business tools,
Infrastructure and security
Having a robust infrastructure is of no use in today's ever-changing times. If the chat software is cloud-based, you will need to know how often backups are stored, and how well does the application handle load. You should know how is your data protected from unauthorised access, what is the infrastructure used, and what are the privacy policies of the vendor.
Ask For a Free Demo
Before buying a live chat software for pc, you should ask for the online demo. Also, make sure that you inquire the vendor about each and every feature. Live chat software demos are quite helpful, as you will be able to understand the software better and make a sound judgment before buying it.
Live Chat Software
How Live Chat is Changing the Way Customers Engage with Ecommerce Sites
Riya Pathak
7 Mins read
For some years now, the e-commerce market has seen tremendous growth. And in the current challenging times, more people are migrating to online businesses to satisfy their daily shopping needs. As an online business, you would want more customers to come to your site and develop loyalty towards your...Read More
Live Chat Software
15 Interesting Facts about Live Chat Software No One Told You Before
Mayank Dixit
7 Mins read
In today’s day and age, online businesses have seen a significant increase in their popularity. As more people turn to online businesses for their daily shopping needs, the demand for better user experience is on the rise. This is where live chat software comes in. Live chat software has proven in...Read More
Live Chat Software
How to Use Live Chat Online & Boost Sales Through Your Website
Mayank Dixit
9 Mins read
As the market is being constantly changed due to ever increasing potential of online businesses, the live chat online feature is a prominent factor to improve your sales record. As per latest reports, more than 50% of customers return to a website offering live chat online feature. No online busines...Read More
Live Chat Software
16 Best Free WordPress Chat Plugins in 2020 [Download Live Chat Website Plugins]
Somya Gupta
7 Mins read
WordPress chat plug-ins increase user engagement on websites through group chats, private messaging and chat rooms. Live chat website plugin software is of great use to businesses for connecting with new as well as existing customers and improving sales track records. Today, people rely more on webs...Read More
Live Chat Software
9 Best AI Chatbot for Enhancing Business Growth in 2020
Anurag Vats
11 Mins read
What is AI Chatbot? Let’s Find Out AI chatbot is a software program that uses artificial intelligence to come up with smart and interactive replies in a chat-based environment. With the help of artificial intelligence, chatbots can simulate the conversational environment which resembles natur...Read More
Live Chat Software FAQsWeb live chat software is important because it gives a chance to interact live with the customers and answer their queries right there and then. Live chat software is more popular than any other support channel. Thus, if you use it aggressively, it will ultimately result in the reduced cost of hiring more support executives. You can increase your sales by understanding your customers in a better way through live chat software.
Yes, live chat tools increase sales in many ways. With the live chat software, you are able to guide the customers with their decision of buying a product or service from you. You can recommend them with something better than what they are looking for. You can also suggest them complementary products that go alongside with what they are looking for.
Yes, live chat solutions is very effective because the customers are getting instant replies to their questions. With traditional systems like calls or emails, the customer has to wait for some time for the customer executive to reply to his query.
Live chat software works like any other chatting software. The customers can type in their queries in the chat box and in return, he or she will get replies, either automated or from the customer support executives of your company. The visitor doesn’t need any special software installed for using the live chat software.
Some live chat software service providers offer to open source free trial version for a limited time. Here is the list of free live chat software for websites and customers supports.
- purechat
- mylivechat
- tawk.to
- Zendesk
- Tidio
- Livechat
- Smartsupp
- Btrix24
- Olark
Check out the top live chat software comparison like price, reviews,features, platforms and operating system.
Apart from the best free live chat software, there are advanced tools that are available to chat live with your customers. A live chat software which is paid offers more features and is more efficient.
Top 10 live chat software for Small Business
- Freshdesk
- ZohoSalesIQ
- ClickDesk
- Chatongo
- Smartsupp
- LiveChat
- Olark
- Pure Chat
- My LiveChat
- Zendesk Chat
- Whos on
- Tagov
-
Data Backup Software 
Endpoint Backup Solution 
Email Backup Software 
Saas Backup Solution 
Mobile Data Backup Software 
Data Recovery Software 
Accounting Software 
GST Software 
Expense Management Software 
Income Tax Software 
HR Software 
Payroll Management Software 
Attendance Management Software 
Leave Management Software 
Recruitment Management Software 
Applicant Tracking System 
Designing Solution 
Animation Software 
Audio Editing Software 
Video Editing Software 
Photo Editing Software 
ID & Photo Printing Software 
Desktop Publishing Software 
Audio Mixing Software 
Graphic Design Software 
3D Design Software 
Website Design Software 
Interior Design Software 
CAD Software 
Groundwater Modeling Software 
Fashion Design Software 
Cae Software 
Cam Software 
Floor Plan Software 
Architecture Design Software 
BIM Software 
Food Service Management Software 
Canteen Management System 
Dairy Management Software 
Sabzi Mandi Software 
Catering Management Software 
Transport Management Software 
Automobile Workshop Software 
GPS Vehicle Tracking System 
Logistic Software 
Courier Management Software 
Petrol Pump Management Software 
Supply Chain Management Software 
Fleet Management Software 
Toll Management Software 
Parking Software 
Sales Force Automation Software 
CRM Software 
Online Reputation Management 
Contact Management Software 
Marketing Automation Software 
Loyalty Management Software 
MLM Software 
Customer Feedback Management Software 
Order Management Software 
Sales Management Software 
Survey Tools 
Lead Management Software 
Real Estate CRM 
Mobile CRM Software 
Pharma CRM Software 
Travel Agency CRM Software 
Healthcare CRM Software 
Call Center CRM Software 
Sales CRM Software 
Data Analytics Tools 
Business Intelligence Tools 
Conversational AI Platform Software 
GIS software 
Speech Recognition Software 
Voice Analysis Software 
Cloud Analytics 
Predictive Analytics Software 
Stream Analytics 
Data Analysis Software 
Statistical Analysis Software 
Big Data Tools 
BPM Software 
Inventory Management Software 
Warehouse Management Software 
PLM Software 
Decision Management Software 
Robotic Process Automation Software 
Collaboration Software 
Remote Access Software 
Web Video Conferencing Software 
Web Conferencing Software 
Meeting Management Software 
Webinar Software Platforms 
Business Software During COVID-19 
Instant Messaging Software 
Cyber Security Software 
Network Security Solution 
Endpoint Security Software 
Data Security Software 
Email Security Software 
Mobile Security Software 
Password Management Software 
Identity Access Management Software 
Website Security 
VPN Software 
Antivirus Software 
Application Security Software 
Firewall Security Management Software 
Barcode Scanners 
POS Machine 
Biometric Device 
Server 
Storage Devices 
Laptops & PCs 
Printers 
Network Devices 
Micro ATM Devices 
Speakerphone 
Headset 
Agriculture 
Architecture 
Automobile 
E-Commerce 
Education 
Fashion 
Finance 
Healthcare 
Hospitality 
ITES 
Jewellery 
Legal 
Logistics 
Manufacturing 
Media House 
Pharmaceutical 
Real Estate 
Retail Software 
Sports & Lifestyle 
Tours and Travels 
Transportation 
Accounts
Administration
Cashier
Customer Service Support
Design
Finance
Hospitality - Tourism
Human Resources
IT
Legal
Marketing
Marketing Communication
Operations
Public Relations
Purchasing
Research & Development 
Sales
Supply Chain
Taxation
Training & Support
![16 Best Free WordPress Chat Plugins in 2020 [Download Live Chat Website Plugins]](https://cdn.dev.techjockey.com/web/assets/new-assets/blog_images/related_articles/15-Best-Free-WordPress-Chat-Plugins-in-2020-Download-Live-Chat-Website-Plugins_Feature.jpg "16 Best Free WordPress Chat Plugins in 2020 [Download Live Chat Website Plugins]")
