BMC Helix Remedyforce

BMC Helix Remedyforce Software Overview

What is BMC Helix Remedyforce?

BMC Helix Remedyforce is an IT service management software that combines the best practices aligned with process automation through a simple and easy to use interface. The software helps its users' organizations in enhancing the productivity and innovation skills of their IT department in real-time. It is a perfect fit for organizations that want to simplify their infrastructures and run high-speed IT processes by focusing on their individual value.

With BMC Helix Remedyforce, users can deploy the latest services and technologies without any coding or scripting by utilizing the existing Salesforce staff. Moreover, BMC Helix Remedyforce is based on the Salesforce cloud, allowing users to combine IT operations management (ITOM) and cognitive capabilities in a seamless manner. The lifecycle management feature of BMC Helix Remedyforce helps its users in monitoring and optimizing their investments.

How does BMC Helix Remedyforce help organizations in establishing a predictive ITSM?

The software makes machine learning, artificial intelligence and automation feature accessible and affordable with its easy to add modules. It also delivers exceptional omnichannel experiences throughout the service portfolio of its user’s organization, by enhancing accuracy and customer experiences while reducing service-related costs.

1. BMC Helix Remedyforce offers agent match-related smart suggestions, resolves multiple connected tickets in an automated manner and matches important knowledge articles, incident related broadcasts and service request templates.
2. BMC Helix Remedyforce when integrated with BMC Helix Chatbot helps its users in finding and requesting services via a personalized and conversational experience.
3. The smart suggestions feature of the software suggests the most relevant resources, the moment a ticket is being entered by a user. Thus reducing the overall support costs and increasing user satisfaction.

With BMC Helix Remedyforce, users can collaborate through Chatter, Chat, Salesforce Communities and Salesforce Mobile.

Pricing of BMC Helix Remedyforce

The pricing of the BMC Helix Remedyforce is available as per the requests of interested buyers. You can send in a callback request. Our experts will get back to you in real-time, offering all the necessary support.

Benefits of BMC Helix Remedyforce

1. Chatbot Integration - BMC Helix Remedyforce when integrated with BMC Helix Chatbot, brings in life within its user’s cognitive enterprise. They can make intuitive service requests in real-time through a personalized and conversational interface.
2. Intuitive Dashboard and Detailed Reports - The detailed reports displayed within the intuitive dashboard of the software features key business metrics at regular intervals. Thus enabling the organizations to offer relevant solutions to 90% of their IT issues within their first call.
3. Multi Cloud Digital Enterprise - With BMC Helix Remedyforce, organizations can control their assets and endpoints that are stored either on the clouds or on-premises. They also get access to an automatic agentless discovery process and can also solve issues within their client’s devices from remote locations. Further, they can create dependency maps between applications and services.