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Smart Dialer - CloudTalk's flagship feature
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CloudTalk

by : CloudTalk

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PRICE ON REQUEST

Brand: CloudTalk

Type: Software

Operating System: Windows

Free Trial Available: No

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CloudTalk Software Overview

What is CloudTalk?

CloudTalk is one of the best call center CRM software designed for sales companies. The software helps in boosting the outreach and brings improvement in customer interactivity. This call center CRM solution facilitates in management of better customer relationships globally with the help of an international phone number. It allows companies to create a virtual call center to manage all the workflow in a digital register with all the required details such as time, type, and duration of the call, follow-ups, etc. 

CloudTalk is a scalable call center CRM solution that is easily configurable according to the user requirements. The software can seamlessly integrate with other applications for lead management and better sales output. Plus, this call center CRM also helps manage post-sale services. 

What features does CloudTalk offer? 

Here is a quick rundown of the features offered by CloudTalk: 

  1. Number portability 
  2. International and shortcode numbers
  3. Call flow design
  4. Automated call distribution
  5. Interactive voice response 
  6. Click to Call 
  7. Call Tagging 
  8. Call statistics 
  9. Call monitoring 
  10. Agent reporting 
  11. Wallboard 
  12. Emotion analytics

What are the benefits of CloudTalk?

  1. CloudTalk facilitates handling of all the minute tasks with efficiency barring the shortcomings that come with micromanagement. 
  2. Call centers can design a call routing system based on the query of the customer. 
  3. The software automatically identifies agents available on the floor and routes calls to them. 
  4. CloudTalk performs emotional analysis on every call for behavioral analysis and data collection.
  5. The software offers business-centered utilities for flexible deployment.

What is the price of CloudTalk? 

CloudTalk is available in four different plans, these are: 

  1. Starter – Rs. 1140/- per month (billed annually) 
  2. Essential – Rs. 1519/- per month (billed annually) 
  3. Expert – Rs. 2658/- per month (billed annually) 
  4. Custom – request quotation 

CloudTalk Features

Call Queuing

The software automatically queues the calls and routes them to the agents who are free at a given time. 

Call Recording

CloudTalk records all the calls made by the agents for future training and work reviewing process.

Internal Call Transfer

Companies can create a call routing process based on query and share the calls among their team members seamlessly. 

Voicemail

 This call center software offers voicemail to save the voice notes from unattended calls.

Toll Free Number

CloudTalk generates international and shortcode toll free numbers for easing the call function. 

SMS integration & Notification

The software integrates bulk SMS software that can be used to send text notifications to the customers from the system. 

Teamwork & Communication

This call centre CRM software provides users with a self-service portal that allows them to work and collaborate on closure of

CloudTalk Plans & Pricing

CloudTalk price is available on request

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CloudTalk Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Language:
  • Windows
  • Desktop
  • Web-Based, Perpetual
  • All Industries
  • All Businesses
  • English

CloudTalk FAQ

A. Before using the software, ensure that at least one phone number and an agent is assigned to the license, that is a pre-requisite for making the calls.
A. CloudTalk offers a mobile application for both iPhone and Android mobile phones.
A. There is no upper limit for generation of phone numbers in CloudTalk. You can create unlimited phone numbers and use it according to your requirements.
A. CloudTalk is available for a demo at Techjockey, you can request a call to get the demo scheduled.
A. Smart Dialer is a flagship feature of CloudTalk that allow users to create a dialling queue from other APIs.

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