What is IBM Watson AssistanceIBM Watson Assistance is a conversational AI platform used by companies to provide customers with accurate, fast and forthright solutions to their queries. The software is thus efficient at delivering quick and accurate information across any channel at any scale. Why Because the software supports both on-premise and in the cloud deployment.Capable of working across different channels, devices and applications, Watson Assistance helps with reducing the burden on customer support agents in an organization as well as minimizing risks related to disruptions during peak hours. How the software does this The platform performs this function by utilizing the inbuilt automated response system for handling common inquiries.With a more streamlined customer support system, IBM Watson Assistance helps organizations focus well on complex issues while at the same time taking care of all kinds of repetitive and common issues 247. Even during the off-hours, IBM Watson Assistance works in the background for providing complete customer care solutions.Why use IBM Watson Assistance APIHere are some popular reasons why IBM Watson Assistance is used by organizationsDelivering top-notch customer experience The software supports quick responses across multiple channels using both speech and text-based form of communication. There is no requirement for any multiple point system as Watson Assistance provides instinctive answers for all kinds of repetitive queries.Quick setup IBM Watson Assistance helps organizations set up quickly automated response systems. End users are therefore left with sufficient time to focus on customer issues as early as possible.Risk reduction and speedy resolution The response automation mechanism depends on NLU sources for increasing the speed of solving customer's queries. Thus scaling customer service operations is always reliable and responsive with support from the software's automated response generation system.What are some key IBM Watson Assistance featuresHere are some features of IBM Watson Assistance for which it is widely usedOmnichannel supportWebchatVoice chatIntuitive query clarificationAutomated transfer to an agent when complex queries emergeMultitaskerSimple dialog builderWhat is the price of IBM Watson AssistanceThe price of IBM Watson Assistance is available on demand. So please request a call to get the information regarding price and available customizations.